Student Services Program Review-Spring 2010 - Shasta College

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3. Contact with Community Colleges, and Four-Year Universities and CollegesThe GEAR UP/TRiO department currently works closely with Butte and ShastaCommunity Colleges, CSU Chico, Humboldt and Sacramento, and UC Davis. Inaddition, each year the pre-collegiate access programs take students on collegetours to at least six additional schools. This summer the GEAR UP program willtake students to UC Merced, CSU Stanislaus, Cuesta CC, Cal Poly, USC, UCLA,and CSU Northridge, CSU Fresno and UC Santa Barbara.Interim Director, Kate Mahar, would like to increase participation withpostsecondary schools in the regional K-16 pipeline to maximize program servicesin areas such as curriculum alignment and enrollment services. Steps arecurrently underway to strengthen the relationship between our department and theCollege OPTIONS program so that we can better collaborate with the highereducation partners on their Governing Board.Resource Efficiency1. SupportGEAR UP receives support from a variety of Shasta College departmentsincluding: Academic Deans, Business Office, Information Technology, HumanResources, Enrollment Services, Economic and Workforce Development, FinancialAid, the Student Services Vice President and Deans, Campus Safety, FoodServices, Print Shop, Marketing, Physical Plant, Transportation, EOPS/DSPS, andthe Bookstore.All offices at Shasta College are responsive and helpful. Most of these offices arequick to respond and the support staff has excellent customer service skills. JohnMoore has been an exceptional resource for our programs through the provision oftransportation for college trips and through the physical office moves thattranspired in Fall, 2009.2. Use of TechnologyOffice staff uses computers for daily work such as e-mail, word processing,spreadsheets, databases, scheduling appointments, and presentations. There aretwo communal printers for large jobs and for color printing. Staff also uses aProxima projector for student/parent activities, Financial Aid presentations andevening events. In addition, technology equipment such as computers, printersand cameras have been purchased with federal funds to support work at ourpartner schools. In these instances, equipment is assigned a Shasta Collegeinventory number and a record of all equipment is kept by Kathy Miller at theShasta College GEAR UP/TRiO office.3. Comparison with Other InstitutionsThe Shasta College GEAR UP Partnership Program is significantly larger than theShasta College TRiO programs and many other GEAR UP projects. Staffing andfacilities are adequate to meet the needs stated in our grants. GEAR UP can- 292 -
enefit from additional program partners; specifically in the private sector andefforts are underway to carry out that goal.4. Facility Use/AvailabilityGEAR UP office staff maintains an 8 a.m.-5 p.m. schedule. Staff housed at highschool sites maintain the hours of the school schedule. Additional evening hoursare performed as needed to provide services for parents/families. Weekend staffcommitments are also required for certain events, such as college visits. Facilityuse is sufficient for the work/services required.5. Faculty and Classified StaffingThis section is not relevant for the GEAR UP/TRiO department. However, tablesdetailing the staffing structure of each program are available in Section II of thisreview.6. EquipmentGEAR UP follows the Shasta College policy for replacement of technologyequipment. Other equipment is purchased as needed and with the approval ofAdministration.7. Budget Information, Requests, Action PlansThe GEAR UP Partnership Program receives $1.18 million per year for six years.These funds require a one-to-one financial match from non-federal sources (cashor in-kind). When the projects were written, the specified budgets were adequateto carry out stated goals and objectives. However, due to a variety of reasons,GEAR UP is carrying a significant balance from previous years. This is helpful fordelivering services; however, it also could jeopardize our compliance status withthe US Department of Education who watches closely to ensure that expendituresare allocated as specified in our program plans. As specified by GEAR UPregulations, carry forward that still remains after the sixth and final year of theproject (2011-2010) can be used to fund an additional year if the expenses arewarranted. Kate Mahar is working closely with our program officer to secure aseventh year.The federal program budgets for GEAR UP require significant revision after it is setby Shasta College. There are two reasons for this. The first is that Shasta Collegerequires that budgets be submitted before we receive our official budget notificationnotice from the USDOE indicating our budget allocation for the following year. Inaddition, the federal grant cycle (September 1-August 31) is different than the statebudget cycle (July 1-June 30). Consequently, there will always be a significantportion of our budget remaining on June 30 th that must be immediately carriedforward to the next state budget year. The Business Office is well aware of thesebudget considerations and works with program staff to ensure that budgetbalances are monitored and adjusted as needed.- 293 -
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Shasta CollegeStudent ServicesProgr
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Chair and counselor trainer. Anothe
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Due to funding considerations, the
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Lois CushnieFaculty Co-Chair, Matri
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attend, several workshops were offe
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In the area of Matriculation Servic
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In speaking with colleagues at the
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The following table shows the relea
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The following table illustrates the
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Counseling Center employees. The Co
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TotalNumber ofFaculty*Number ofSubj
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4. Retention and SuccessWe examined
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OrientationOne process that was red
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A note about orientation data: Orie
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Table 18: Academic Standing by Acad
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Saw aCounselorDid not see aCounselo
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NumberAcademic Year07-08 08-09Perce
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- 48 -Academic Year07-08 08-09Numbe
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Academic Year07-08 08-09Number Perc
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II. Quality StaffingWhenever the op
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SAO: Counseling staff will develop
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6. Need to continue to improve the
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3. Continue to develop a comprehens
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Who Part
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Impact o
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APPENDIX AShasta College - Orientat
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APPENDIX AShasta College - Orientat
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2. Admissions and Records staff wil
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APPENDIX B - Program PlanAssessment
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Strengths and Accomplishments:1. An
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APPENDIX B - Program PlanCareer Cen
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7. Workshops are held each year for
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Service Area Outcomes:1. The Counse
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6. We have had continuing problems
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11. Represent Shasta College by par
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4. Due to the increasing regional u
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Community Engagement1. Enhance the
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3. To be most effective, there is a
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2. The Transfer Center will increas
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APPENDIX CCounseling CenterAction P
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SHASTA COLLEGEStudent ServicesProgr
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Program SLOs/SAOsService Area Outco
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Brian Spillane - Dean of StudentsSe
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2. Contact with Other K-12 SchoolsO
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Student Success1. Reach of Services
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There was no previous program revie
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Results of DataRecruitment of inter
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2. Materials and EquipmentThe progr
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8. Survey other CCs for Common Prac
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Income: $4,324/FTES; any other ongo
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Student Learning OutcomesThe follow
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Allocate 10% of the International S
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Program Service Area Quality1. Staf
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College Nurse:Internally: Crisis In
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Effectiveness surveys for the colle
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The Student Health and Wellness Ser
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5. Faculty and Classified StaffingS
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It would be helpful if the program
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The primary goal of Student Health
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Goals, Recommendations, Priorities,
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APPENDIX CStudent Health and Wellne
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Program Mission/PurposeTo provide a
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7. Internal Relations, Integration
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2. Use of TechnologyThe Residence H
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3. ProgressOnce a student becomes a
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3. The Student Residential Housing
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APPENDIX CStudent Residential Housi
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Program Service Area Quality1. Staf
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3. Contact with Community Colleges,
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Student Success1. DataCurrently, st
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Student Learning OutcomesA Student
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APPENDIX CStudent Senate, Clubs, an
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Student Services Program ReviewDisa
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The California Community College Ch
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Assessment: Periodic comparison wil
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Assessment: Pre- and post-evaluatio
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In May 2008, the full-time, tenured
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Three tenured, non-instructional fa
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As mentioned previously, all facult
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into two areas. There is an 800 ft
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semi-annually for dissemination of
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EOPSFinancial AidMISShared space, c
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In summer 2009, the DSPS reception
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2. Use of TechnologySpecific suppor
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6. EquipmentAll staff computers and
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DSPS is the office designated by th
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SemesterComparison of students in D
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Table 19: Enrollment Level and Succ
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5. Student SatisfactionStandardized
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Table 21: Goals from Program Review
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Appendix A - Student Learning Outco
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APPENDIX CDisabled Students Program
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EOPSProgramSemesterThe EOPS Program
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Current Staffing LevelsEOPS is gove
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Transfer AdvisingFee WaiversStudent
Page 243 and 244: Awards ProgramFor the past ten year
Page 245 and 246: 8. Survey other CCs for Common Prac
Page 247 and 248: In addition, some CSU counselors ha
Page 249 and 250: As can be seen, Shasta College is a
Page 251 and 252: 8. Reach of ServicesAn adjunct EOPS
Page 253 and 254: Figure 1: EOPS Course Enrollment by
Page 255 and 256: Table: 13 Units Completed by EOPS S
Page 257 and 258: Table 15 is mostly incomplete, but
Page 259 and 260: EOPS at Shasta College does outreac
Page 261 and 262: Appendix A - Student Learning Outco
Page 263 and 264: Service Area OutcomeEOPS/CARE wants
Page 265: SHASTA COLLEGEStudent ServicesProgr
Page 268 and 269: egin college without a high school
Page 270 and 271: Staff processed over 6,000 complete
Page 272 and 273: $142,000.00 in state scholarships d
Page 274 and 275: 6. EquipmentThe only issue with equ
Page 276 and 277: 2. Access3. Progress4. SuccessThe C
Page 278 and 279: that may affect their financial aid
Page 280 and 281: Challenges3. The ability to offer s
Page 282 and 283: APPENDIX AFinancial Aid OfficeStude
Page 287 and 288: “systematic reform efforts” suc
Page 289 and 290: Program Service Area Quality1. Staf
Page 291 and 292: serve on the accreditation team as
Page 293: On-going attempts to raise awarenes
Page 297 and 298: Table 2: Outcome Data for 2009-2010
Page 299 and 300: 2. (continued) Current 10 th Grader
Page 301 and 302: 5. Each project year, GEAR UP stude
Page 303 and 304: 8. (continued) 9 th and 10 th Grade
Page 305 and 306: General PlanningThe GEAR UP program
Page 307 and 308: APPENDIX CGaining Early Awareness a
Page 310 and 311: Student Services Program ReviewTRiO
Page 312 and 313: Program SLOs/SAOsService Area Outco
Page 314 and 315: US Department of Education, communi
Page 316 and 317: Greater collaboration with CSU Chic
Page 318 and 319: primary database for tracking progr
Page 320 and 321: Table 2: Outcome Data for 2009Objec
Page 322 and 323: Table 4: HEOA Amendments and Impact
Page 327 and 328: change, the Higher Education and Op
Page 329 and 330: will lead program design and counse
Page 331 and 332: communication between program staff
Page 333 and 334: 5. Faculty and Classified StaffingT
Page 335 and 336: Student Learning OutcomesStudent Le
Page 337 and 338: APPENDIX CTRiO Student Support Serv
Page 340 and 341: Student Services Program ReviewTRiO
Page 342 and 343: 2. Upward Bound High school partici
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) if having a common Director would
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strong relationships with our partn
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3. Comparison with Other Institutio
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Table 2: Outcome Data for 2009Objec
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