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About Pfeiffer Pfeiffer serves the
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“In her new book, Elaine continue
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“Elaine has done it again—a boo
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Copyright © 2003 by John Wiley & S
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CONTENTS Dedication ix List of Figu
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SEVEN Prospecting in All the Right
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LIST OF FIGURES AND EXHIBITS ONE Fi
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Figure 9.5 Expanding the ABCs: Addi
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xx almost hands-on guidance, she in
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PREFACE It is rare that I am writin
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• I promise to teach you creativi
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One Last Thing I have lots of last-
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xxx Celia Rocks, publicist, thanks
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2 Market Research and Market Plans
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4 receive something to put in a box
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6 it that. Whether you like it or n
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8 add value for your clients? Do yo
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10 6. If your attitude about sellin
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12 A: Assess the Situation Assessin
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14 tools available to you. Try to s
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16 • Start a file of marketing id
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Assess the Situation L part ONE
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22 As mentioned earlier, a marketin
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24 Luick tip . . . Subscribe to the
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26 My customer base suggests that:
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28 Marketing Your Consulting Servic
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30 Luick tip . . . One of the easie
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32 Marketing Your Consulting Servic
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34 • If you are currently using a
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External Assessment How Do Your Com
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5. How do your competitors’ prici
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Where to Get the Scoop Where can yo
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If you decide that the survey will
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keting, authors Ries and Trout clai
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It doesn’t have to be that diffic
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you are known for and of what you a
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2. Most consultants offer similar s
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54 may start out with a white busin
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56 You may also serve on advisory b
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58 Luick tip . . . If you might use
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60 through your logo. I have had pe
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62 • Produce just enough brochure
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64 Your Bio Sketch If you’ve been
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66 OTHER IMAGE BUILDERS Sometimes t
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68 Marketing Your Consulting Servic
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Build a Potential Client Base L par
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74 dozens of personal notes, or you
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76 Marketing Your Consulting Servic
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78 Demonstrations or Showcases Demo
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80 • Once your basic presentation
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82 Considerations: • Select a cau
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84 • Select something that is eas
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86 professions it is appropriate to
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88 Luick tip . . . Three of the mos
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90 Website Your website should be s
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92 • Be sure to check the copyrig
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94 • Be aware of the many variabl
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96 Considerations: • Identify the
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98 Obtaining Information • Reques
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100 “We’re getting ‘around’
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102 reason is so that they will see
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Your Marketing Plan Can You Market
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You could also save time by finding
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Commitment also means that you cont
- Page 143 and 144: What’s the Minimum I Need to Know
- Page 145 and 146: Listen. Listen to whom? Everyone. T
- Page 147 and 148: Exhibit 6.1. Your Marketing Plan, C
- Page 149 and 150: products and services, position, pr
- Page 151 and 152: You need to determine whether you w
- Page 153 and 154: some that require the entire year.
- Page 155 and 156: mail do not work very well for prom
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- Page 159 and 160: process that ensures you can comple
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- Page 163 and 164: Exhibit 6.2. Annual Marketing Plann
- Page 165 and 166: quarter. Contract amount is also li
- Page 167 and 168: 6. List your company in free direct
- Page 169 and 170: Prospecting in All the Right Places
- Page 171 and 172: into someone who frankly cannot use
- Page 173 and 174: Exhibit 7.1. Five-Step Prospecting
- Page 175 and 176: Luick tip . . . Examine your mailin
- Page 177 and 178: How can you select another industry
- Page 179 and 180: If you have not conducted this kind
- Page 181 and 182: July 12, 20xx Exhibit 7.4. Sample I
- Page 183 and 184: Letter Mechanics The mechanics of t
- Page 185 and 186: will be in your area next Tuesday o
- Page 187 and 188: How About Results? I enjoy the proc
- Page 189 and 190: tion, a proposed approach, a timeli
- Page 191 and 192: Figure 7.1. Prospecting Is Being a
- Page 193: Contact Potential Clients L part TH
- Page 197 and 198: Selling has changed over the years.
- Page 199 and 200: General Questions Exhibit 8.1. What
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- Page 205 and 206: If you have identified the desire o
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- Page 211 and 212: The fourth mistake, attending the m
- Page 213 and 214: STAY IN BUSINESS Selling You Many t
- Page 215 and 216: A Client in Hand Is Worth Ten in Yo
- Page 217 and 218: WHY RETAIN CLIENTS? If you’ve bee
- Page 219 and 220: zation. Observe meetings to learn a
- Page 221 and 222: Exhibit 9.1. How You Deliver Servic
- Page 223 and 224: BUILD A RELATIONSHIP WITH THE INDIV
- Page 225 and 226: Second, once you know individuals
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- Page 229 and 230: • Are unstructured in most of wha
- Page 231 and 232: The quadrant diagonally opposite th
- Page 233 and 234: they are interested in many things,
- Page 235 and 236: How to Adapt to Others’ Styles As
- Page 237 and 238: CUSTOMER SATISFACTION IS MARKETING
- Page 239 and 240: Luick tip . . . Identify people to
- Page 241 and 242: Exhibit 9.4. Continuously Improve t
- Page 243 and 244: MARKETING: TAKE ACTION 1. Think abo
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Marketing Technology What Will Work
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Your designer should speak with you
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If after all this you still think y
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the same thing through Internet new
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Marketing Support L part FOUR
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224 Measure (memorable, unique, mai
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226 and a railroad car, the refrige
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228 to fit on a business card. I am
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230 you might determine all the rea
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232 beverage) enhance your ability
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234 Using this technique, you will
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236 a niece or nephew or grandchild
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238 As time drew near and no other
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240 Eagle’s Flight chose to use t
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242 Trigger Concepts Sometimes an i
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244 different. You could use a tube
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Lists, Plans, and Last-Minute Advic
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Get Ideas From Others Exhibit 12.1.
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The Tightwad Marketing list in the
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the only time you usually make mone
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1. You Need Clients More Than They
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day. But you are selling a service
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• To acquire five new clients by
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Other Collaboration • Work with D
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August • Develop materials and pa
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What changed from the time you left
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MARKETING: TAKE ACTION 1. Develop y
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270 Hiam, A. (2000). Marketing kit
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272 C Chamber of Commerce, 147 Char
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274 F Farren, C., 238 FAX Form, 68e
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276 promotional package and, 63; yo
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278 complete company profile for ta
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ABOUT THE AUTHOR Elaine Biech is pr
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Pfeiffer Publications Guide This gu
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GAME A group activity that has the