274 F Farren, C., 238 FAX Form, 68e Financial issues. See Budgets Flawless <strong>Consulting</strong> (Block), 173 Following up: to organization-client relationship building, 190e; to prospecting letters, 151–154e Formality Scale of communication, 195f–197 4 Rs (building relationships, reaping new business, repeat business, receiving referrals), 207–208f 4 Ps (product, price, placement, promotion): overview of, 3–5; putting into action, 16–17 Fox, J. J., 164 G Generating marketing ideas: ask what’s good? and what if? technique for, 228–229, 239; compare and combine technique for, 225f– 226, 237; developing ways for, 223–224; expand and shrink technique for, 227–228, 238; in another sequence technique for, 230–231, 240; incubate technique for, 233, 241; risk taking technique for, 225e, 226–227, 237– 238; ten creativity techniques for, 224–225e; transform your viewpoint technique for, 229–230, 239–240; trigger concepts technique for, 233–235, 242; visit other places technique for, 231–232, 240–241; youth’s advantage technique for, 235–236, 242. See also Creativity The Getting Unstuck list, 247, 248e–250e Glacel, B. P., 237 Goals: selecting marketing tools to accomplish, 122–127; setting measurable, 120–122 Godin, S., 217 Guaranteed business success, 2–3 Guerrilla <strong>Marketing</strong>, Secrets for Making Big Profits from <strong>Your</strong> Small Business (Levinson), 74 Index H Hallmark Cards, Inc., 232 The Harvard Business Review, 3 Hiam, A., 217 Holiday celebration promotions, 244 How Things Work (Davies and Porter), 127 How to Become a Rainmaker (Fox), 164 How to Follow Up, 190e How You Deliver <strong>Services</strong>, 189e Hughes and Associates, 242 I Idea jump-start, 125 Idea Sparkers, 234 Illusions (Bach), 45 In another sequence technique: generating marketing ideas using, 230–231; marketing campaign based on, 240 Incubate technique: generating marketing ideas using, 233; marketing campaign based on, 241 Internal assessment: clarifying your present preferences, 30–32e, 33, 34e; defining customer base, 25–26; defining financial situation, 26–27; defining management plan for, 24–25; defining your, 23–24 Internet: consultant referral services and, 219; electronic newsletter using, 90; gathering information about organizations using, 145–148; interviews using, 219. See also <strong>Marketing</strong> technology; Websites J Jung, C. G., 192 Junk mail, 117 K “Keeper” novelty items, 99–100 L Land O’Lakes, 247 Learner communicators, 201
Learning International, 239 Learning Solutions Alliance, 240 “Leave behinds,” 177 Letters: follow up to prospecting, 151–154e;writing prospecting, 84–85, 148–149e, 150–151 Levinson, C., 74 Light Bulbs for Leaders (Glacel and Robert), 237 Listeners, 200–201 Lists: ebb’s Thirteen Truths About <strong>Consulting</strong>, 251, 254e–258; Getting Unstuck, 247, 248e– 250e; Make Money <strong>Marketing</strong>, 252–253; <strong>Marketing</strong> Plan Examples, 258–264; Tightwad <strong>Marketing</strong>, 251–252 Littman, I., 8 Logos: marketing message sent by, 60–61; on shirts, briefcases, portfolios, 83 Lumpy envelopes, 124 M Mackay, H., 78, 164, 175, 176, 184 Mailing list, 15 Make Money <strong>Marketing</strong> list, 252–253 Management plan, 24–25 Market research: business success and, 2–3; conducting customer service, 43; using junk mail in, 117; on potential clients, 140, 145–148; reasons to conduct, 22–23; role and importance of, 2 <strong>Marketing</strong>: take action: on client retention, relationship building, communication, referrals, 211–212; consulting truths and, 267; following assessment of your company, 33–34; following external assessment, 50–51; following marketing plan, 135–136; to increase creativity, 245; on marketing image, 69; marketing technologies and, 220; marketing tools and, 103; prospecting for clients and, 159–160; reviewing 4 Ps and ABCs of marketing, 16–17; selling services, 181–182 <strong>Marketing</strong> 101: the 4 Ps of, 3–5; how to guarantee business success, 2–3; market research and market plans, 2; marketing steps dictated in, 1 <strong>Marketing</strong>: ABCs of, 11f, 12–15, 17, 207–208f; activities from day one, 15–16; answering consultant comments on, 8–10; consultant comments on, 5; consultants and pitfalls of, 10; customer satisfaction as, 205e–208; e-mail, 90, 217; generating ideas for, 223–236; minimum knowledge requirements about, 111; natural process of, 111–113; three Cs of, 108–110, 135 <strong>Marketing</strong> campaigns: based on ask what’s good? and what if? technique, 239; based on compare and combine technique, 237; based on expand and shrink technique, 238; based on in another sequence technique, 240; based on incubate technique, 241; based on risk taking technique, 237–238; based on transform your viewpoint technique, 239–240; based on trigger concepts technique, 242; based on visit other places technique, 240–241; based on youth’s advantage technique, 242 <strong>Marketing</strong> comments/answers: being a salesman, 6; effective sale of your services, 7–8; failure to learn lessons, 7; marketing takes time, 6; role of marketing research and planning, 7 <strong>Marketing</strong> for consultants quiz, 8–10 <strong>Marketing</strong> ideas: file for, 16; generating, 223–236; jump-starting, 125 <strong>Marketing</strong> image: actions to take to enhance, 69; answering machines and, 66–67; consistency in, 53–54; little touches that add to, 69; messages you send in person about, 54–56; messages you send on paper, 56–65e; telephone equipment/<strong>gr</strong>eetings and, 66; websites/business forms, 67–68e <strong>Marketing</strong> image messages: activities outside of work and, 55–56; brochures/promotional fliers and, 61–62; business cards/stationery and, 56–58; company name and, 58–60; logos and, 60–61; presentation materials and, 58; Index 275
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About Pfeiffer Pfeiffer serves the
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“In her new book, Elaine continue
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“Elaine has done it again—a boo
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Copyright © 2003 by John Wiley & S
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CONTENTS Dedication ix List of Figu
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SEVEN Prospecting in All the Right
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LIST OF FIGURES AND EXHIBITS ONE Fi
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Figure 9.5 Expanding the ABCs: Addi
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xx almost hands-on guidance, she in
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PREFACE It is rare that I am writin
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• I promise to teach you creativi
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One Last Thing I have lots of last-
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xxx Celia Rocks, publicist, thanks
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2 Market Research and Market Plans
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4 receive something to put in a box
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6 it that. Whether you like it or n
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8 add value for your clients? Do yo
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10 6. If your attitude about sellin
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12 A: Assess the Situation Assessin
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14 tools available to you. Try to s
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16 • Start a file of marketing id
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Assess the Situation L part ONE
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22 As mentioned earlier, a marketin
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24 Luick tip . . . Subscribe to the
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26 My customer base suggests that:
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28 Marketing Your Consulting Servic
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30 Luick tip . . . One of the easie
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32 Marketing Your Consulting Servic
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34 • If you are currently using a
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External Assessment How Do Your Com
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5. How do your competitors’ prici
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Where to Get the Scoop Where can yo
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If you decide that the survey will
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keting, authors Ries and Trout clai
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It doesn’t have to be that diffic
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you are known for and of what you a
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2. Most consultants offer similar s
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54 may start out with a white busin
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56 You may also serve on advisory b
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58 Luick tip . . . If you might use
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60 through your logo. I have had pe
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62 • Produce just enough brochure
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64 Your Bio Sketch If you’ve been
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66 OTHER IMAGE BUILDERS Sometimes t
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68 Marketing Your Consulting Servic
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Build a Potential Client Base L par
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74 dozens of personal notes, or you
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76 Marketing Your Consulting Servic
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78 Demonstrations or Showcases Demo
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80 • Once your basic presentation
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82 Considerations: • Select a cau
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84 • Select something that is eas
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86 professions it is appropriate to
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88 Luick tip . . . Three of the mos
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90 Website Your website should be s
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92 • Be sure to check the copyrig
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94 • Be aware of the many variabl
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96 Considerations: • Identify the
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98 Obtaining Information • Reques
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100 “We’re getting ‘around’
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102 reason is so that they will see
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Your Marketing Plan Can You Market
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You could also save time by finding
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Commitment also means that you cont
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What’s the Minimum I Need to Know
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Listen. Listen to whom? Everyone. T
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Exhibit 6.1. Your Marketing Plan, C
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products and services, position, pr
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You need to determine whether you w
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some that require the entire year.
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mail do not work very well for prom
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azine advertising or sponsorships,
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process that ensures you can comple
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one phone call after five months. Y
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Exhibit 6.2. Annual Marketing Plann
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quarter. Contract amount is also li
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6. List your company in free direct
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Prospecting in All the Right Places
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into someone who frankly cannot use
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Exhibit 7.1. Five-Step Prospecting
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Luick tip . . . Examine your mailin
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How can you select another industry
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If you have not conducted this kind
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July 12, 20xx Exhibit 7.4. Sample I
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Letter Mechanics The mechanics of t
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will be in your area next Tuesday o
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How About Results? I enjoy the proc
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tion, a proposed approach, a timeli
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Figure 7.1. Prospecting Is Being a
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Contact Potential Clients L part TH
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164 RAINMAKER? The term rainmaker c
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166 YOU HAVE AN APPOINTMENT—NOW W
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168 Exhibit 8.1. What to Ask Potent
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170 First, it seems too sales-like
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172 for what is working well or for
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174 Ask About Money During first me
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176 • Wrap-up close: Summarize th
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178 After Your Sales Call Follow Up
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180 much will it cost? How long wil
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182 4. The last paragraph of this c
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184 Gerald Weinberg, author of The
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186 do so. The ebb associates visio
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188 service, hot food, and a friend
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190 In Closing As you end your work
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192 One of the most important thing
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194 Individuals at the “take-char
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196 Individuals at the “task-orie
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198 of the styles on both sides of
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200 for someone they met coming in.
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202 tude gives them an upbeat focus
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Figure 9.4. Adapt to Your Client’
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206 How Much Time Can Referrals Sav
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208 Build Relationships Figure 9.5.
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210 Exhibit 9.4. Continuously Impro
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212 4. Determine how many of your c
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214 ESTABLISH A WEBSITE What can yo
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216 Your website is the only market
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218 Luick tip . . . If you have wri
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220 MARKETING: TAKE ACTION 1. Visit
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- Page 301 and 302: READING LIST Beckwith, H. (1997). S
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- Page 316 and 317: • Participant’s workbook Contai
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