278 complete company profile for targeted organizations, 143–144e, 145; step 3: gathering information about organizations, 145–148; step 4: composing letter to organizations, 148–149e, 150–151; step 5: follow up to prospect letter, 151–154e Prospecting letters: follow up to, 151–154e;writing, 84–85, 148–149e PSC (Performance Systems Corporation), 237–238 Public relations ideas, 243 Publicity activities, 92e–93 Publishing activities, 90–92, 91e, 253 Q Quick tips: on answering the phone, 66; asking another consultant to review your strategy, 27; on being small firm, 108; business cards, 57; client testimonials, 63; communication styles course, 200; conducting customer service research, 43; on creativity, 226, 236; dating promotional materials, 89; on direct mail, 88; on free help for marketing plan development, 130; getting client’s e-mail address, 177; handwritten thankyou notes, 67; How to Become a Rainmaker (Fox), 164; identifying clients likely to give referrals, 207; know your competition, 41; learn about your client’s competition, 153; letterhead and stationery, 58; library research, 146; on mailing and postal requirements, 83; offering money-back guarantees, 4; posting positive affirmation about marketing, 7; on providing price quote, 175; on referrals, 156; researching potential clients, 140; sending personal <strong>gr</strong>eetings to clients, 80; on testimonials, 86; tracking marketing paths to your company, 30, 118; on websites/marketing technology, 213, 215, 217, 218, 219; on writing prospecting letters, 85, 150 R Radio talk shows, pro<strong>gr</strong>ams, ads, 95–96 Rainmaker concept, 163–164 Reaping new business, 207, 208f Referrals: customer satisfaction and, 206; follow- Index ing up on, 155–156; identifying clients likely to give, 207; marketing actions on, 212; obtaining, 85–86, 156; as one of the four Rs, 207, 208f; as retention success measurement, 207 Repeat work, 206–207, 208f Resilient communicators, 201 Respectful communicators, 202 Retaining clients: customer loyalty and, 184–186; customer satisfaction and, 206–208; marketing actions on, 211 Retention success measurements: expanding ABCs/adding four Rs, 207–208f; getting referrals as, 207, 208; repeat work, 206 RFPs (requests for proposals), 86–87, 156–157 RFQs (requests for quotes), 86–87 Ries, A., 45 Risk taking technique: generating marketing ideas using, 225e, 226–227; marketing campaign based on, 237–238 Robert, E. A., 237 S Sales call: adding value early, 171–172; asking about money, 174–175; before your, 166; clarifying meeting objective, 169–170; closing the sale, 175–176; cold, 138–139; contracting phase of, 173–174e, 180; during your, 170–171; finding solutions for client, 176; following up the, 178; getting client’s e-mail address, 177; handling objections/other challenges, 172–173; learning something during, 176–177; “leave behinds” after, 177; questions asked by client, 169; reviewing the, 178–179; tracking client contacts, 179; what to ask potential clients, 167e– 168e; when client fails to ask questions, 172 Sample Bio Sketch for a New Consultant, 65e Sample Introductory Prospecting Letter, 149e Scott, M., 8 Select a Situation, 102e Selling services: contracts and, 180; marketing actions to take, 181–182; meeting client at your place, 179; out-of-town clients and,
179–180; rainmaker concept of, 163–164; sales appointment and, 166–179; staying in business by, 181; value-added selling and, 164–165, 171–172 Seminars: charging for, 253; marketing by conducting, 79–80 Sensitive/caring communicators, 201 Setting measurable goals, 120–122 Shoestring budgets, 134–135 Showcases, 78 Shut Up and Sell (Sheehan), 178 Skill Preferences Chart, 32e Skill preferences, 31 Socializer communication style, 198f, 199–200 Speeches, 77 Sponsorships, 95 Stationery, 58, 77 Swim with the Sharks Without Being Eaten Alive (Mackay), 164, 175 SWOT analysis, 27–28e, 29 T Take-charge communication style, 194, 198f Task oriented communication style, 195f–196, 198f–199 Teaching classes, 79–80 Technology. See <strong>Marketing</strong> technology Telemarketing, 85 Telephone: answering machines, 66–67; phone hold messages, 94; selecting equipment, 66; training staff to answer, 66 Television presentations/infomercial, 96 Testimonials: building file of, 16, 63; four types of, 86; obtaining client endorsements and, 86 Thomas Register, 146 Three Cs of marketing, 108–110, 135 Tightwad <strong>Marketing</strong> list, 251–252 Tolerant communicators, 201 Tools of the trade. See Client base building Tracking client contacts, 30, 118, 179 Trade shows: creative gotchas for, 244; promotion through, 94–95 Transform your viewpoint technique: generating marketing ideas using, 229–230; marketing campaign based on, 239–240 Trigger concepts technique: generating marketing ideas using, 233–235; marketing campaign based on, 242 Trout, J., 45 Trusting communicators, 202 The 22 Immutable Laws of <strong>Marketing</strong> (Ries and Trout), 44–45 V Value-added selling, 164–165, 171–172 VIMA International, 237 Visit other places technique: generating marketing ideas using, 231–232; marketing campaign based on, 240–241 von Oech, R., 234 W “Walk the Talk!” campaign (PSC), 237–238 The Wall Street Journal, 245 Websites: Amazon.com, 218, 220; business image and, 67; consultant referral services, 219; creative web page <strong>gr</strong>abbers on, 244; designing your, 214–215; establishing your own, 214–217; Expert Marketplace, 219; getting own .com address, 214, 215; IdeaFisher.com, 234; maintaining your, 215–216; National Speakers Association, 253; as promotional marketing tools, 90; quick tips on, 213, 215, 217, 218; tips on, 216–217. See also Internet; <strong>Marketing</strong> technology Where Can You Find New Clients?, 142e Word of mouth, 73–74 Workshops, 79–80 “Wow” factor, 109 Y Youth’s advantage technique: generating marketing ideas using, 235–236; marketing campaign based on, 242 Index 279
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About Pfeiffer Pfeiffer serves the
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“In her new book, Elaine continue
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“Elaine has done it again—a boo
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Copyright © 2003 by John Wiley & S
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CONTENTS Dedication ix List of Figu
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SEVEN Prospecting in All the Right
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LIST OF FIGURES AND EXHIBITS ONE Fi
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Figure 9.5 Expanding the ABCs: Addi
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xx almost hands-on guidance, she in
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PREFACE It is rare that I am writin
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• I promise to teach you creativi
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One Last Thing I have lots of last-
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xxx Celia Rocks, publicist, thanks
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2 Market Research and Market Plans
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4 receive something to put in a box
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6 it that. Whether you like it or n
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8 add value for your clients? Do yo
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10 6. If your attitude about sellin
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12 A: Assess the Situation Assessin
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14 tools available to you. Try to s
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16 • Start a file of marketing id
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Assess the Situation L part ONE
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22 As mentioned earlier, a marketin
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24 Luick tip . . . Subscribe to the
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26 My customer base suggests that:
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28 Marketing Your Consulting Servic
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30 Luick tip . . . One of the easie
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32 Marketing Your Consulting Servic
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34 • If you are currently using a
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External Assessment How Do Your Com
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5. How do your competitors’ prici
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Where to Get the Scoop Where can yo
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If you decide that the survey will
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keting, authors Ries and Trout clai
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It doesn’t have to be that diffic
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you are known for and of what you a
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2. Most consultants offer similar s
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54 may start out with a white busin
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56 You may also serve on advisory b
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58 Luick tip . . . If you might use
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60 through your logo. I have had pe
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62 • Produce just enough brochure
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64 Your Bio Sketch If you’ve been
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66 OTHER IMAGE BUILDERS Sometimes t
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68 Marketing Your Consulting Servic
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Build a Potential Client Base L par
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74 dozens of personal notes, or you
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76 Marketing Your Consulting Servic
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78 Demonstrations or Showcases Demo
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80 • Once your basic presentation
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82 Considerations: • Select a cau
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84 • Select something that is eas
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86 professions it is appropriate to
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88 Luick tip . . . Three of the mos
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90 Website Your website should be s
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92 • Be sure to check the copyrig
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94 • Be aware of the many variabl
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96 Considerations: • Identify the
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98 Obtaining Information • Reques
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100 “We’re getting ‘around’
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102 reason is so that they will see
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Your Marketing Plan Can You Market
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You could also save time by finding
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Commitment also means that you cont
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What’s the Minimum I Need to Know
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Listen. Listen to whom? Everyone. T
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Exhibit 6.1. Your Marketing Plan, C
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products and services, position, pr
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You need to determine whether you w
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some that require the entire year.
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mail do not work very well for prom
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azine advertising or sponsorships,
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process that ensures you can comple
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one phone call after five months. Y
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Exhibit 6.2. Annual Marketing Plann
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quarter. Contract amount is also li
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6. List your company in free direct
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Prospecting in All the Right Places
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into someone who frankly cannot use
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Exhibit 7.1. Five-Step Prospecting
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Luick tip . . . Examine your mailin
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How can you select another industry
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If you have not conducted this kind
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July 12, 20xx Exhibit 7.4. Sample I
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Letter Mechanics The mechanics of t
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will be in your area next Tuesday o
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How About Results? I enjoy the proc
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tion, a proposed approach, a timeli
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Figure 7.1. Prospecting Is Being a
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Contact Potential Clients L part TH
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164 RAINMAKER? The term rainmaker c
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166 YOU HAVE AN APPOINTMENT—NOW W
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168 Exhibit 8.1. What to Ask Potent
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170 First, it seems too sales-like
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172 for what is working well or for
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174 Ask About Money During first me
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176 • Wrap-up close: Summarize th
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178 After Your Sales Call Follow Up
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180 much will it cost? How long wil
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182 4. The last paragraph of this c
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184 Gerald Weinberg, author of The
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186 do so. The ebb associates visio
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188 service, hot food, and a friend
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190 In Closing As you end your work
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192 One of the most important thing
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194 Individuals at the “take-char
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196 Individuals at the “task-orie
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198 of the styles on both sides of
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200 for someone they met coming in.
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202 tude gives them an upbeat focus
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Figure 9.4. Adapt to Your Client’
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206 How Much Time Can Referrals Sav
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208 Build Relationships Figure 9.5.
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210 Exhibit 9.4. Continuously Impro
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212 4. Determine how many of your c
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214 ESTABLISH A WEBSITE What can yo
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216 Your website is the only market
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218 Luick tip . . . If you have wri
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220 MARKETING: TAKE ACTION 1. Visit
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Marketing Can It Be Fun? As a consu
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Compare and Combine Risk Taking Exp
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- Page 301 and 302: READING LIST Beckwith, H. (1997). S
- Page 303 and 304: INDEX A ABCs of marketing: descript
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- Page 316 and 317: • Participant’s workbook Contai
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