Marketing Your Consulting Services.pdf - epiheirimatikotita.gr

they are interested in many things, especially new things. They are attentive to others’
needs, even when they are not spoken. They “listen” to body position and gestures,
facial expression, eye movement, tone of voice, emotions, and other clues
that come through all six senses.
Tolerant Flexible people have an open mind and readily accept differences in others.
They like to be with people and allow others their space. They don’t take things
personally that were never meant to be personal, since they can tell the difference.
Flexible people handle ambiguity well and can function within uncertainty. They
use few judgmental words and allow others to have their thoughts.
Learners Flexible people like to learn about other things and about people. And
they especially like to learn about themselves. They are confident enough to ask
for feedback, listen to suggestions, evaluate themselves, and learn from their mistakes.
They are willing to learn new communication skills and techniques and try
out new behaviors. Generally, they are skilled and competent in a variety of interpersonal
skills so they have many options at their disposal.
Resilient Flexible people bounce back readily. They do not worry, fret, and wring
their hands over things that go wrong. They admit defeat (rather than placing
blame), make new plans, and move on.
Sensitive and Caring Flexible people genuinely care about others. They are sensitive
to their unique needs and attempt to go more than halfway to meet those
needs. They change their behavior to match another’s. They put others at ease.
When communicating, they understand that another point of view is just that. It is
not meant as a reason for conflict, attacks, or accusations.
Energetic Flexibility expends energy. Flexible people are willing to invest time and
energy in meeting the needs of others. They are aware of what other people need
and want and take that into consideration when making decisions. This does not
mean, however, that they are only other-focused. They ensure that they meet both
their own needs and the needs of others. Flexible people invest the energy to build
relationships.
Positive Flexible people maintain a good outlook on life. When something goes
wrong, they ask themselves, “What’s good about it?” In general, their positive atti-
A Client in Hand Is Worth Ten in Your Plan: Will Your Clients Market for You? 201