PhD Final Thesis April 2013.pdf - Anglia Ruskin Research Online

Thesis Keith Gale 2013Table 4.2: Methods used in this research following consideration of McNamara(1999) and Fellows and Liu (2008)Method Rationale Comment upon analytical techniquesCase StudyQuantitativestudy –documentssearchSurveyapproach -QuestionnairesSurveyapproach -InterviewsAllows in-depthresearch andcollation ofconsiderable dataCollection of datafrom an evidentialstandard inaccordance withconventional normsAllows systematicand methodologicalcompilation of groupviewsProvides depth ofviews from selectedparticipants – allowsopen free speechA holistic approach can be undertaken toalign projects and participants including anoverarching view of critical successfactors. Collation of quantitative data withqualitative data allows a form oftriangulation to be undertaken enhancingconclusionsExamination of legal documentation (suchas contractual administration letters – start,finish etc.) for reliable quantitative data fort-test calculation.Aggregation of qualitative data usingquantitative methods (factor analysis) tocollate views from participants allied toprofessional practice.Aggregation of qualitative views fromparticipants by node detection toencompass professional practice.4.9 Method of measurement – quantitative assessment of performance outcomesTraditional performance outcomes are reflected by reference to financial outcomes(Maskell, 1991) which are outcome orientated or results focussed through monetaryresource equivalents (Melnyk, et al, 2004). This is considered by Kaplan and Norton(1992) to be too narrow a description of performance and their research proposed anumber of metrics that represented desired outcomes of an organisation. This widerview of performance measurement is described by Kagioglou et al (2001) as ‘theprocess of determining how successful organisations or individuals have been inattaining their objectives and strategies.’ Achievement of measurement is throughthe use of metrics and Dimancescu and Dwenger (1996) grouped metrics into threegroups:92