PhD Final Thesis April 2013.pdf - Anglia Ruskin Research Online

Thesis Keith Gale 2013to win further work, the results did not fully support the economic drivers. Only on 6occasions (out of 60), were projects awarded to suppliers other than the lowestsubmitted price. The operational construct does however provide a focus forparticipants upon performance. Allied to the Hawthorne studies (Mayo, 1949) theprocess of measurement and desire to compete provides a strong driver toperformance improvement. As participant’s state:‘...the fact that our performance is being monitored and that monitoring of ourperformance contributes to our future ability, or not, to secure more work ,...raisesthe priority to make the customer that bit more important..’.‘... if you’re going to be measured on something it becomes a greater priority foryou’.‘... in the public eye with performance data being published ... they will stick tosomething ..’.The operational construct of the procurement performance model operates in themanner proposed and in the sequence anticipated.The sociological construct of the procurement performance model comprised tenbehaviours from published research – of which a pilot study with participantsidentified four group behaviours, placed in order of preference of participants arerelationships (15), satisfaction (13), incentives (12) and motivation (11). Threemethods of statistical analysis provided results to identify the most effectivebehaviours from the questionnaire survey and interview. Loadings from factoranalysis, central tendency from the questionnaire and significant node values frominterview transcripts are summarised in Table 11.2.264