PhD Final Thesis April 2013.pdf - Anglia Ruskin Research Online

Appendices to Thesis Keith Gale 2013Q14 In your opinion, is the collection of key performance data worthwhile? Is itdemanding?Yes, it is quite demanding to do it properly. I mean not aversely but it is quitedemanding, I mean its got to be meaningful hasn’t it? It is worthwhile. Two things, Imean I’ve already explained how I believe KPI improves performance and thereforeits got to be worthwhile. Err, with regards to being demanding, you know, we’reparticipating in a framework so you cant, err you get out of life what you put in so ifyou expect to get more out of a framework in the roundest sense, whether that be abetter product or more security, then you’ve got to put something into it.Q15 In your view, does the use of a framework help with the balance of riskallocation? Why do you think it is?Risk covers a longitude of things. I mean I think in the contractual sense of the wordand that’s my choice of the term under which we work.. in that respect, theframework.. the choice of which contractors you use will determine what the riskbalance is. So your question, how will the framework ‘help’ with the balance of risk,I’m not quite sure what you’re question is…Having said that, well I think the NEC contract… well that’s another thing to sayabout contracts. Contracts are about spirit not letter, they always were, they alwayswill be, and at the end of the day whether that’s a traditional ICE contract that we usefor the framework or the NEC contract, you know their a standard forms of contractand they’re fair in my view and this framework has bought in the opportunity for youto choose different options between different frameworks and I think that’s a veryproactive, progressive move. I think looking at that the way that that’s worked,particularly with the target contract, I think that’s a good example. I think that wasn’texactly how in envisioned it but never the less, I think the framework encouragedthat but at the end of the day the risk was determined by the contract. But there areother risks which aren’t just contractual risks. I mean from a clients perspective,every now and again a job might go pear shaped. The framework gives the client areduced risk of jobs going pear shaped for example. Does the framework equallyproduce the risk of err a problem contract specifically from a contractors point of373