PhD Final Thesis April 2013.pdf - Anglia Ruskin Research Online

Appendices to Thesis Keith Gale 2013you have too many KPI’s people do think.. I mean we always say “oh I’ve got to putthe KPI scores in” and you’ve got a collection growing around you and you say “ohthat time we’re being better or worse against our KPI”. But, once people start doingit they realise that its not onerous if you’ve got a good, snappy, sharp system whichallows you to put it in within a couple of minutes and we don’t mind doing it. Themore people do it, the more they think.. “I’ll just drop it in, I’ve got two minutes atthe end of the day, and I’ll pop them in”. And again I think any KPI collected has tobe really focused and everybody has to see the advantage of it. Because if peopledon’t see the value of entering those KPI’s they will not do it. And we can turn rounduntil we’re blue in the face and say “Do your KPI’s” And again, its kind of themeasurement of risk… you have to have a small incentive to make it worthwhilecollecting. I mean, if only three people out of 100 are doing it then it kind of makes amockery of the system.Q15 n your view, does the use of a framework help with the balance of riskallocation? Why do you think it is?Umm, I think it might do. I’ve not had a whole lot of experience doing riskallocations with the restriction of contracts. I think again it kind of comes back tosaying okay, having open communication and being able to, when you are doing riskallocations, to be able to say.. “ok whose the most eligible to take the risk”, andbeing able to have that open and frank discussion, which maybe promoted throughthe fact that it’s a framework will help with that. I think other than that though, itdepends on what type of contract you’re using with the framework. So it comesdown to actually administering the contract correctly. So if you’re using theframework and you’re doing multiple jobs which are based on the same contract, youshould be getting very good at doing balance of risk allocation. So I think theframework itself probably doesn’t promote it on its own, but it helps provide theright tool kit with the open communication, the familiarity of the user’s contractwhich will help balance risk allocationQ16 Which method (traditional verses framework) do you think provides the mosteffective communication between participants in construction projects? Why doyou feel this?392