PhD Final Thesis April 2013.pdf - Anglia Ruskin Research Online

Appendices to Thesis Keith Gale 2013Do you think that could cause a problem as well? Do you think they can get toocomfortable?Umm, yes. From my experience yes. And I’ve been thinking about it. I think theycould become complacent and just think ‘well, we’ll get the work anyway’. Um, sothere needs to be still a competitive nature maintained at the same time as a chance todevelop a relationship.Q13 In your view, does the use of key performance indicators help the parties gainbetter performance with projects? Why do you think this is?I would think yes. I’ve not been involved with it very much but by all accounts Iwould say that it does encourage this.Do you feel that this gives a focus on to projects or…Um yes and as I say its just a means of recording as well. Not only for your clients,but for your own company. It’s a useful means for recording performance onparticular jobs and you can then analyse what went wrongQ14 In your opinion, is the collection of key performance data worthwhile? Is itdemanding?The answer to this question is yes. I do believe that’s its very worthwhile collectingperformance data. Second question, I actually don’t have any experience doing it so Ithink it probably is quite demanding because everybody is busy with their jobs andits something that needs to be fitted in and probably gets complained about. So yes,I’m sure it is.Q15 In your view, does the use of a framework help with the balance of riskallocation? Why do you think it is?438