PhD Final Thesis April 2013.pdf - Anglia Ruskin Research Online

Appendices to Thesis Keith Gale 2013So you could see that as an improvement maybe for next time? Something we couldpush for?I think we need to have some sort of manner in which we actually.. if we’re havingissues.. then a sort of warning and then a yellow and red card type scenario reallywhere you know… “we’re not happy with you, you’re on a warning and if youcontinue we will remove you from our framework”. And at the same time, myunderstanding is that the framework that we’ve set up doesn’t allow us to replacecontractors that either through choice (through them or us) can no longer participatein that framework for that period. Again, we’re narrowing down all our choices.You can remove suppliers and they can choose to remove themselves withinframeworks but you can’t add because of European legislationOh right, thanks. Yeah, if there’s a way that you can actually add a contractor to theframework. But you know, the new contractor that I mentioned earlier, I think theywould do a fantastic job on the work. And err, there’s several others I can think ofactually which we don’t use now and I think it’s a great shame that we don’t havethat flexibility.Q19 Do you feel that the use of incentives to encourage good performance withinframeworks is worthwhile? Do you have views as to what these incentives shouldcomprise?I think the incentives through the key performance indicators do certainly work. Imean we get contractors who are very concerned about going into the amber and intothe red and they are concerned about how we perceive them. And they haveapproached us with a level of scoring they’re not happy with and asked how they canimprove because they don’t want to go. So I think that scoring does work quite well.And I think the incentives should comprise of exactly that sort of thing… off the topof my head.Code name: 07 ME414