PhD Final Thesis April 2013.pdf - Anglia Ruskin Research Online

Appendices to Thesis Keith Gale 2013working sufficiently with teams of people doing exactly the same thing and I wasn’tabout to change that now I was under a different contract and nothing changed. Theethos was exactly the same except I didn’t have to worry about whether we overestimated the margin, whether we should have a spare resource or whatever becausewhatever the client wanted they got and by negotiation they got what they wantedand they paid for what they got and it was beautiful. But you know, I do also see thatover periods of time, and changes of staff, that inevitably will get eroded. And youknow, people start getting lazy and start cutting corners, and you know.. supplierssay ‘we want a price increase’ and what’s the motivation to say no? And you know, Isee that and its not anyone’s fault its just life. It’s the way things happen. So my viewof costs being noticeable have changed. Its definitely the way of perfectly balancingrisk provided you can manage the efficiency. You know carry on to get themaximum effort of people acting professionally which you know, it can happen andit does happen. You’ve just got to have the right people and the right relationshipsand that trust and that commitment to deliver and keep your reputation and carry ondoing it.Q16 Which method (traditional verses framework) do you think provides the mosteffective communication between participants in construction projects? Why doyou feel this?Well obviously if there’s a continuous work programme that people will be togethermore often (from the client and contractor side, and the supplier chain), theninevitably there’s going to be relationships built up and better communication andthat’s more likely to happen in a framework because of the strong relationships.People make mistakes between jobs, people go in on a tighter price when they needwork and increase price when the opposite. So frameworks are a very good way ofallowing consistency within teams and developing relationships. It doesn’t mean thatyou’re going to develop the right relationships. I mean that isn’t a foregoneconclusion. You can do.. you can have the wrong people facing each other and if youleave that happening then that’s worse than changing people all the time. Andunfortunately I think… well, you don’t always see it until its too late, and sometimesits difficult to change people…. It gets harder obviously in the modern world whereemployees have got several more rights and I appreciate that with clients it extremely427