PhD Final Thesis April 2013.pdf - Anglia Ruskin Research Online

Appendices to Thesis Keith Gale 2013mean, are the key performance indicators improving the products, you know are theydelivering the outcomes? Taking aside to other businesses, other service industriesare more to do with the levels of happiness and satisfaction, and you know when thebreakdown is subjective how can you demonstrate that is improving? So I think wecan be all KPI’d out. I think we need to stick with the ones that are good and makesure we’re focused on those outcomes. I think we need key performance indicatorsthat are meaningful and are actually measuring the outcomes and objectives we want- and I think its all down to interpretation, such is life.Q15 In your view, does the use of a framework help with the balance of riskallocation? Why do you think it is?I guess my view is actually that it could be adverse. But I guess this does come downto the actual framework itself and its intended use. You know, what it was intendedto be used for and what was the alternative? Sometimes you’re actually introducingmore risks using that scapegoat. Rather than going ‘you know, lets get proper liftingequipment and look at this properly’.If they a balance of risks within the context then definitely yeah, I think if you’redelivering what you’re supposed to then yes I think the risk that you’d be taking ismanaged well. Frameworks through long term relationships create commitment byavoiding all sorts of risks, you’re avoiding these because you’re working on theserelationships and you’re building long standing reputations. So frameworksdefinitely help balancing risk allocation.Q16 Which method (traditional verses framework) do you think provides the mosteffective communication between participants in construction projects? Why doyou feel this?I mean there is a lot of scope within traditional projects. I mean ok if you have aconstruction project or something like that then it can be really focussed on whateach party is going to get out of this and the communication can become too formalbecause of the ramifications and the consequences. But yeah, I would say with aframework contractor who’s not only going to be working on this contract but on384