PhD Final Thesis April 2013.pdf - Anglia Ruskin Research Online

Appendices to Thesis Keith Gale 2013Q19 Do you feel that the use of incentives to encourage good performance withinframeworks is worthwhile? Do you have views as to what these incentives shouldcomprise?Yeah, definitely I think… I mean incentives… yeah. I mean, if you’re talking aboutgood relationships then absolutely you’ve got to have incentives. I think it improvesrelationships, better working, I think it stands to reason. But um in terms of in theframework I think the incentives there of good performance, benefiting their nextsubmission in terms of appraising, and the competitions improve performances.Suppliers are rewarded with incentives from performance and they are benefitingfrom that. Use of incentives was proven on the High Street project where at the endof the day all participants came out extremely healthy in terms of our contractualsituation.Do you think the fact that KPI’s are published and placed in the zone has any effecton people?Yeah, I mean definitely.Excluding the financial incentives…Um yes, I think it does. I mean nobody wants to have a bad result displayed in publicso I guess it possibly does do two things. It helps get those who aren’t focused tofocus, and it helps get those who are very focused to gain from that and to use that asevidence that they can work elsewhere.Code name: 03 ECOrganisation: Hampshire County CouncilProfession: Chartered EngineerGender: F386