PhD Final Thesis April 2013.pdf - Anglia Ruskin Research Online

Thesis Keith Gale 2013spending profiles from clients and longer term relationships between parties throughteam working methods are regularly stated. The significant reports discovered fromother counties are listed in Table 1.3.Table 1.3: Significant overseas construction reports 1994-2000Country Report DateAustralia Building for Growth, Building andConstruction Industries action agendaFinland Re-engineering the construction processusing Information Technology19991997IrelandJapanBuilding our future together: strategic reviewof the construction industryFuture directions of the construction industrycoping with structural changes of the market19971998Singapore Construction 21: Re-inventing construction 1999South Africa Creating an enabling environment forreconstruction, growth and development inthe construction industry1997United States ofAmericaNational Construction Goals 19941.9 Expectations and influences from outside the construction industryExpectations of performance at a cursory level are a subjective view containedwithin an immersed environment. This environment is created from past experienceand related to expectations with goods and services elsewhere. Whilst beingdissatisfied with historical and current performance levels, clients also expectincreasingly higher standards and levels of service from suppliers. Performance isnot a static measure where satisfaction is achieved once a plateau has been attained,but a progressive demand requiring a model of continuing improvement. Meetingever rising customer expectations was recognised by Mohamed (1996) as the way tosatisfy consumer demands. Within manufacturing industries, attempts have been21