PhD Final Thesis April 2013.pdf - Anglia Ruskin Research Online

Appendices to Thesis Keith Gale 2013Appendix 1: The link between HCC corporate priorities and framework actionsHCCCORPORATEPRIORITIESHIGHWAYS ANDTRANSPORTALLIANCEOBJECTIVESIMPROVEMENT WORKS FRAMEWORK ACTIONSMAXIMISING WELLBEINGHAMPSHIRE SAFER AND MORE SECURE FOR ALLENHANCING OURIMPROVED EFFECTIVENESS AND EFFICIENCYQUALITY OF PLACEHIGH QUALITY CUSTOMEROPERATIONAL SAFETYSERVICERESPECT THEENVIRONMENT ANDSUPPORT THE LOCALECONOMYEFFECTIVE CONTRACT MANAGEMENT ANDONGOING PERFORMANCE IMPROVEMENTDevelop and implement a programme of safety and accesibilityImprove Network improvement schemesUser SafetyImprove RoadWorker SafetyReduce accidents involving the public at work sitesFollow CDM regulations and Alliance CDM WorkingProcedure, review procedures in light of changes to CDMregulationsObtain accurate Statutory undertaker plant information toreduce 'strikes' that can cause injuryEnsure compliance with method statements and H&S plans.Continually review practicesEnsure risk assessments are routinely undertaken by suitablytrained and experienced staff for all necessary activitiesMaintain or improve road surface condition in adherenace withAsset Management PlanMaintain theDeliver Programme of renewal schemesNetwork in a SafeAnd Servicable Provide a rapid and effective response to defectsConditionDeliver a highlevel of publicsatisfactionDeliver a highlevel of MembersatisfactionMinimiseEnvironmentalDamageSupport the LocalEconomyContinuallyImprove WorkQuality andProvide a rapid and effective response to emergenciesDeliver a timely winter maintenance serviceDeal promptly and accurately with customer complaints.Continually reduce the number of valid complaintsKeep the public informed of works that will effect themObtain and respond to feedback from the publicConsult with Members on Service PrioritiesObtain and respond to feedback from MembersMinimise the amount of construction waste sent to landfill byreusing wherever practical, maximise the use of constructionwaste in higher grade applications.Reduce the Carbon emmissions required to deliver the servicethrough cleaner vehicles and more efficient journiesIncrease the use of recycled or secondary materialsContinually seek to increase the amount of products andmaterials from HampshirePrevent excessive rework and defectsContinue to develop staff through formal trainingService EffciencyReduce the amount of non-value adding activitiesManage theContractEffectivelyAccurately forecast works costs and durationsProcess invoices and payments accurately & expeditiouslyProvide a service that complies with relevant legislationEnsure that contractual obligations are metWork efficiently & effectively to deliver the requirements andservice aims of the Contract320