PhD Final Thesis April 2013.pdf - Anglia Ruskin Research Online

Appendices to Thesis Keith Gale 2013people full time on maintenance programs, such as a City Council maintenanceprogram, then by continual dialogue and agreement, progress meetings, you get tounderstand what the priorities are and you work as a team with the full teamsunderstanding to meet the program. Not from a contractual point of view but from anunderstanding of the client to. You know, it stands to reason that it effects everybodyfrom the bigger driver to the clients and everybody involved. Sub contractors buyinto the idea that sort of, this has got to finish on time because there’s a functionalneed. You know, whether its an aeroplane landing or a shop opening or a boatcoming under a bridge or whatever. People buy into that, and people always (in myexperience) respond positively rather than just being told some arbitrary date. So theframework where you’ve got this continuous programming, planning, arrangementand working on both sides effects is a good environment to achieve that.Q10 In your view, what are the drivers that encourage stronger and closerrelationships between parties to a construction project? Why do you think that is?I think trust and respect are absolutely essential. And you only get respect throughtrust, and you only get trust through behaving professionally and consistently.Q11 In your opinion, what are the drivers that encourage projects to be completed‘right first time’? Does the procurement help or hinder this?Yeah, well, the first part of the question. Right first time. Well, I can’t understandanybody that wouldn’t want to do it right first time anytime. And I really don’t thinkthat any responsible person would attempt to do something any other way, other thanright first time. Um, having said that, you can get caught out through bad planning,suppliers letting you down, or whether. You know, that’s the obvious one. Andthrough no fault of anybody’s you can get put in a position where you’ve got to takea gamble, and the gamble might be on quality because the material is maybe slightlylate coming and you haven’t got time to replace it and you have to do the best youcan. And I don’t think you’re necessarily err trying to produce a substandard productor end result, what you’re trying to do is to achieve the same result, and maybe put abit of extra work in. For example, if err tarmac comes in on borderline temperaturethen you’ve got to get it down quicker, or the concrete might be slightly out but you423