Adopted Budget FY 2018-2019
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General Fund<br />
Information Technology<br />
www.mcallen.net/departments/it<br />
Mission<br />
Statement:<br />
The Information<br />
Technology (IT)<br />
department provides<br />
administration and<br />
appropriation of<br />
technological support<br />
and solutions to our<br />
staff and elected<br />
officials to enhance<br />
our overall service to<br />
the citizens and<br />
visitors of the city of<br />
McAllen.<br />
Contact Us:<br />
Robert Acosta<br />
Information<br />
Technology Director<br />
1300 Houston Avenue<br />
McAllen, TX 78501<br />
(956) 681-1100<br />
Department Summary<br />
Actual Adj. <strong>Budget</strong> Estimated <strong>Budget</strong><br />
Expenditure Detail: 16-17 17-18 17-18 18-19<br />
Personnel Services<br />
Salaries and Wages $ 1,486,748 $ 1,563,145 $ 1,550,215 $ 1,574,574<br />
Employee Benefits 359,964 388,827 388,827 396,380<br />
Supplies 18,105 17,548 19,000 17,548<br />
Other Services and Charges 192,284 254,604 322,639 254,604<br />
Maintenance 560,334 573,529 587,990 623,585<br />
Operations Subtotal 2,617,434 2,797,653 2,868,671 2,866,691<br />
Capital Outlay 516,444 258,325 258,325 343,100<br />
Total Expenditures $ 3,133,878 $ 3,055,978 $ 3,126,996 $ 3,209,791<br />
PERSONNEL<br />
Exempt 16 16 16 17<br />
Non-Exempt 9 12 12 12<br />
Part-Time - 1 1 1<br />
Total Positions Authorized 25 29 29 30<br />
1. Continue expansion of Fiber network. (3.1.5)<br />
MAJOR <strong>FY</strong> 18-19 GOALS<br />
2. Facilitate more ONLINE transactions via enhanced Accela program. (5.1.4; 5.3.1)<br />
3. Add program for SNAP recipients for access to Broadband internet. (7.2.1)<br />
4. Replace outdoor wireless antennas used for public Wi-Fi<br />
5. Upgrade Library VDI servers (provide computer usage to patrons)<br />
Description:<br />
The Information<br />
Technology<br />
Department provides<br />
technology services to<br />
the City of McAllen. A<br />
staff of 29 full-time<br />
employees provide<br />
project services and<br />
support. For support,<br />
17 employees<br />
maintain all computer<br />
systems and<br />
networks. For project<br />
services prioritized by<br />
the IT Steering<br />
Committee there are 9<br />
full-time positions.<br />
Performance Measures<br />
Inputs:<br />
Actual Goal Estimated Goal<br />
<strong>FY</strong> 16-17 <strong>FY</strong> 17-18 <strong>FY</strong> 17-18 <strong>FY</strong> 18-19<br />
Number of full time employees 25 28 28 29<br />
Number of support personnel 16 16 16 12<br />
Number of project personnel 12 12 12 17<br />
Department Expenditures $ 3,133,878 $ 3,055,978 $ 3,126,996 $ 3,209,791<br />
Outputs:<br />
Number of servers supported 161 161 210 235<br />
Number of Users supported 1,300 1,300 1,500 1,500<br />
Number of printers/scanners supported 125 125 153 153<br />
Number of networks supported 320 320 320 320<br />
Number of work orders closed 5,154 6,800 6,200 6,200<br />
Effectiveness Measures:<br />
Average days to close work orders 10 3 10 3<br />
Percent of support hours 40% 40% 40% 40%<br />
Percent of project hours 60% 60% 60% 60%<br />
Efficiency Measures:<br />
Average monthly requests closed per<br />
person (Support personnel) 15 20 16 25<br />
Expenditures per full time employee $ 102,347 $ 98,182 $ 117,439 $ 108,683<br />
Department expenditures per capita $ 21.91 $ 21.03 $ 21.53 $ 21.73<br />
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