Adopted Budget FY 2018-2019

Water Fund
Meter Readers
www.mcallen.net/mpu/departments/meter
Mission
Statement:
The Meter Reader
Department is
committed to providing
professional,
responsive and
innovative field
customer service and
accurate meter
readings for the
citizens and visitors of
McAllen.
Contact Us:
Melba D. Carvajal
Director of Finance for
Utilities
Terri Uvalle
Assistant Director
609 S. Broadway
McAllen, TX 78501
(956) 681-1640
Department Summary
Actual Adj. Budget Estimated Budget
Expenditure Detail: 16-17 17-18 17-18 18-19
Personnel Services
Salaries and Wages $ 596,375 $ 636,456 $ 614,986 $ 632,356
Employee Benefits 190,469 221,751 221,751 206,406
Supplies 17,901 24,965 21,865 24,965
Other Services and Charges 35,215 42,397 29,092 46,057
Maintenance 67,533 84,700 77,584 88,400
Operations Subtotal 907,494 1,010,269 965,278 998,184
Capital Outlay - 37,119 18,000 5,000
Total Expenditures $ 907,494 $ 1,047,388 $ 983,278 $ 1,003,184
PERSONNEL
Exempt 1 1 1 1
Non-Exempt 17 17 17 17
Part-Time - - - -
Total Positions Authorized 18 18 18 18
1.) Improve communications with our citizens through automatic emails to customers regarding
status of request submitted once the service order is completed. This will also allow us the opportunity
to request for feedback on customer service and services provided by our technicians.
2.) Continue to research and test our CIS Mobile service order software to implement
more efficient processes.
3.) Continue with our Succession Planing Program.
4.) Continue training staff by cross trianing within the department and/or City offered
professional develepment sessions.
MAJOR FY 18-19 GOALS
Description:
The Meter Reader
Dept. provides water
meter reading and
meter connection
services. With a staff
of 10 meter readers,
the department reads
approximately 45,000
meters a month. A
staff of 7 Meter
Technicians provides
field customer service
for our citizens,
consisting of
connecting and
disconnecting water
services and
responding to
customer field
inquiries. The Meter
Technicians respond to
approximately 3,900
field customer service
requests on a monthly
basis.
Performance Measures
Inputs:
Actual Goal Estimated Goal
FY 16-17 FY 17-18 FY 17-18 FY 18-19
Number of full time employees 18 18 18 18
- Asst. Mgr / Working Supervisors 3 3 3 3
- Meter Readers 9 9 9 9
- Meter Technicians 6 6 6 6
Department Expenditures $ 824,999 $ 1,037,497 $ 957,623 $ 1,008,384
Outputs:
Number of Meters read 563,641 590,700 581,630 589,044
Number of service orders completed 45,688 43,320 42,000 42,000
Number of meters/readings checked 9,566 9,500 5,656 6,300
Effectiveness Measures:
24 - hour service percentage 99% 100% 99% 100%
Reading accuracy percentage 100% 100% 99% 100%
Efficiency Measures:
Number of completed service orders per
employee monthly 635 602 583 583
Number of meters read daily per meter
reader 263 276 272 275
Department expenditures per capita $ 5.77 $ 7.09 $ 6.54 $
6.76
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