Adopted Budget FY 2018-2019

Water Fund
Utility Billing
www.mcallen.net/mpu/departments/billing
Mission
Statement:
The Utility Billing
Department provides
residential,
commercial, and
industrial billing for
water, sewer, and
sanitation. We are
committed to rendering
accurate billing on a
timely basis to all of
our customers through
a cost-effective and
innovative approach.
Contact Us:
Melba D. Carvajal
Director of Finance for
Utilities
Terri Uvalle
Assistant Director
609 S. Broadway
McAllen, TX 78501
(956) 681-1640
Description:
With a staff of 9
employees, the Utility
Billing Department
reviews and processes
43,400 utility
statements and about
4,051 e-bills which
include water, sewer,
sanitation, recycle fee,
brush collection,
neighborhood
associations,
sanitation state taxes,
and other
miscellaneous charges.
Total monthly revenues
of $3,978,182, water
consumption of
574,383,500 gallons
and approximately
14,793 accounts
reviewed. Staff also
inserts approximately
8,825 delinquent
notices monthly.
Department Summary
Actual Adj. Budget Estimated Budget
Expenditure Detail: 16-17 17-18 17-18 18-19
Personnel Services
Salaries and Wages $ 325,148 $ 338,152 $ 339,201 $ 341,751
Employee Benefits 85,260 98,779 98,779 97,840
Supplies 29,020 38,000 26,000 38,000
Other Services and Charges 285,642 309,551 269,214 312,304
Maintenance 1,479 22,000 6,477 20,000
Operations Subtotal 726,549 806,482 739,671 809,895
Capital Outlay 7,124 4,275 4,275 8,500
Total Expenditures $ 733,673 $ 810,757 $ 743,946 $ 818,395
PERSONNEL
Exempt 2 2 2 2
Non-Exempt 7 7 7 7
Part-Time - - - -
Total Positions Authorized 9 9 9 9
1.) Continue with our Succession Planing Program.
2.) Continue to research and test our CIS system to implement more efficient processes.
3.) Implement new efficient record keeping process by utilizing laserfiche.
4.) Continue training staff by cross training within the department and/or City offered professional
development sessions.
Performance Measures
Inputs:
Actual Goal Estimated Goal
FY 16-17 FY 17-18 FY 17-18 FY 18-19
Number of full time employees 9 9 9 9
Department Expenditures $ 733,673 $ 810,757 $ 743,946 $ 818,395
Outputs:
Utility bills processed 474,950 534,750 479,671 487,320
E-notifications processed 51,071 54,450 56,756 61,260
Service orders processed 15,394 15,600 10,798 10,800
Total amount billed $ 52,219,000 $ 53,900,000 $ 55,020,958 $ 55,022,400
Delinquent notices generated 102,075 104,400 102,290 102,300
Effectiveness Measures:
# of Billing dates billed as scheduled 35 36 35 36
% of accounts billed timely 100% 100% 100% 100%
% of accounts billed accurately 100% 100% 100% 100%
Efficiency Measures:
MAJOR FY 18-19 GOALS
Utility bills processed per employee monthly 8,736 4,951 6,386 6,531
Service orders processed per employee monthly 183 186 129 129
Cost per bill $ 1.39 $ 1.38 $ 1.39 $ 1.49
Number of bills not billed timely 10 6 6 6
Number of accounts billed incorrectly 24 30 20 24
Department *N/A=Not Available, expenditures N/P=Not per Provided capita $ 5.13 $ 5.54 $ 5.08 $ 5.49
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