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MICHAEL DEMPSEY - Cranfield University

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Conclusions<br />

support a suggestion that managers in the organisation are more<br />

comfortable with the soft side of management than the hard side – thus<br />

that the lack of performance management may be more related to<br />

cultural than system issues.<br />

These conclusions are now summarised in a way which relates them to<br />

Hales’ (1999) model of management. It seeks to provide explanations<br />

for managerial actions from the systems and modalities which comprise<br />

the environments in which trade union managers work, as discussed<br />

earlier.<br />

272

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