Proceedings of the 12th European Conference on Knowledge ...

Mahmoud Moradi, Mohammad Rahim Ramazanian and Sayyed Maisam Momeni
7. Discussion and conclusion
Knowledge maps provide a visual orientation for managers or specialists who wish to locate, evaluate
or develop knowledge in an organizational context. They concentrate information about knowledge
sources, assets, structures, applications, or development needs in an accessible way. The main idea
in this paper was to use processes and criteria on EFQM excellence model as a platform to develop
practical and organizational knowledge maps. Knowledge maps developed in this foundation will
provide a holistic and integrated view to <strong>the</strong> organizational knowledge in various functional areas.
Since <strong>the</strong>se maps ga<strong>the</strong>r and present in a unified approach organizational knowledge <strong>the</strong>n developing
knowledge maps based on EFQM model will be beneficial.
The extracted knowledge from knowledge mapping based on EFQM excellence model was very
useful for shipyard industry. This enterprise uses extracted knowledge in various subject, for example,
it develop and define learning strategies to obtain <strong>the</strong> right knowledge and competence to do
efficiently its main processes by using this maps.
This paper has highlighted a start point for <strong>the</strong> KM practitioners to build <strong>the</strong>ir improvement project in
regard to EFQM excellence model and based on knowledge maps developed from this model. Paper
provided a start point to this approach and more case studies in various enterprises can be reviewed
to validate, refine or add to <strong>the</strong> overall completeness <strong>of</strong> <strong>the</strong> model.
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