Proceedings of the 12th European Conference on Knowledge ...

Sandra M<strong>of</strong>fett, Rodney McAdam and Paul Humphreys
and Barlett’s Test <strong>of</strong> Sphericity were utilised. Variables for organisational climate display a .886 KMO
measure; this is considered a meritorious value, showing that <strong>the</strong>se variables are acceptable for factor
analysis. Barlett’s test <strong>of</strong> Sphericity is 3347.737. This is a relatively low value, indicating that <strong>the</strong>
tools dataset may be unsuitable for factor analysis, however as <strong>the</strong> purpose <strong>of</strong> this section is purely to
classify technological tools utilised for KM <strong>the</strong> analysis will proceed.
Figure 2: Technologies with training provided
Using PCA, factors were extracted using <strong>the</strong> eigenvalue technique, three factors have eigenvalues
over 1.0 with total variance <strong>of</strong> 84.018. This high figure represents almost 85% <strong>of</strong> <strong>the</strong> total factor.
Table 4 presents <strong>the</strong> results <strong>of</strong> this selection process. Of <strong>the</strong> 16 variables, six (37.5%) are above <strong>the</strong>
0.7 threshold. Factor descriptions have been included to capture <strong>the</strong> underlying nature <strong>of</strong> <strong>the</strong> factor.
Table 4: Factor Loadings – Technology Tools
Variables SME LARGE
Factor 1 – DATA MANAGEMENT TOOLS
Knowledge-based Systems .692 .572
Electronic Publishing Systems .678 .460
Data Warehousing .674 .770
Data Mining Tools .651 .831
Intelligent Support Systems .636 .715
Document Management Systems .562 .649
Meeting Support Systems .449 .456
Factor 2 – SUPPORT TOOLS
Extranet .619 .820
Knowledge Directories .478 .744
Help-desks .550 .597
Factor 3 – COMMERCE TOOLS
Agents/Filters/Navigation Tools .439 .820
Electronic Commerce .645 .720
Factor 4 – IN-HOUSE TOOLS
Information Retrieval Engines .560 .725
Intranet .701 .722
Groupware/Workflow Systems .471 .536
Factor 5 – GENERAL USE TOOLS
Office Automation Systems .695 .757
Internet .682 .724
In LARGE organisations, <strong>the</strong> focus <strong>of</strong> technological tools is to capture information from external
sources to cherry pick relevant information so it can be applied internally. To this end emphasis is
awarded to external scanning tools (extranet, data mining tools and agents/filters/navigation tools
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