Proceedings of the 12th European Conference on Knowledge ...

4. Survey analysis
Oliver Moravcik, Dagmar Caganova and Jana Stefankova
Presented figures and tables issued from regular surveys among <strong>the</strong> faculty students and employees.
From our point <strong>of</strong> view, <strong>the</strong> only weak point <strong>of</strong> <strong>the</strong>se surveys consists in a relatively low participation <strong>of</strong>
students in inquiries that do not exceed 10 per cent, inspite <strong>of</strong> <strong>the</strong> fact that <strong>the</strong>y are repeatedly
encouraged to fulfil <strong>the</strong>m. This 10 % participation can be compared with <strong>the</strong> employees’
questionnaires as a very low number.
Information becomes knowledge only when we are able to work with it, when we succeed in using it
and it has a meaning for us within <strong>the</strong> context <strong>of</strong> acquired knowledge and attainments. (Porvaznik,
and coll., 2010:434)
Consequently, <strong>the</strong> faculty management starts to work with information received from <strong>the</strong>
questionnaires. Firstly, <strong>the</strong> numerical parameters and consequently <strong>the</strong>ir results have been published
showing <strong>the</strong> direct answers and reactions <strong>of</strong> <strong>the</strong> faculty’s management to so called 'free questions'
(verbal attitude <strong>of</strong> individual questions). After this process, on <strong>the</strong> basis <strong>of</strong> vice-deans’ competencies,
<strong>the</strong> questions, remarks and recommendations are <strong>the</strong>n discussed in certain faculty boards (faculty
management, dean's commissions, dean's collegium). This is followed by analyses <strong>of</strong> <strong>the</strong> trends
which are identified toge<strong>the</strong>r with defined problem areas and a determination on prioritising <strong>the</strong>ir
solutions. The aim is to find a way <strong>of</strong> improvement and to improve <strong>the</strong> identified weak areas. The
information obtained from <strong>the</strong> questionnaire surveys became input knowledge leading towards <strong>the</strong>
process solutions to improve <strong>the</strong> institution itself.
The employees survey had a participation <strong>of</strong> 65% faculty employees, which is regarded as clear
evidence <strong>of</strong> interest in <strong>the</strong> operation <strong>of</strong> <strong>the</strong> faculty by our staff. (Moravcik, Stefankova, Caganova,
2010) Information obtained from <strong>the</strong> questionnaire survey <strong>of</strong> employees has become a source <strong>of</strong>
identification and subsequent stabilization <strong>of</strong> areas and processes that <strong>the</strong> faculty employees are
happy with, and identification <strong>of</strong> <strong>the</strong> areas and processes that need improvement.
Questionnaires are voluntary and are continuously available to respondents on <strong>the</strong> faculty website as
interactive forms. Their evaluation is also fully automated. Despite “limited” evidence <strong>the</strong> value <strong>of</strong> <strong>the</strong>
students’ questionnaires in consequence <strong>of</strong> <strong>the</strong> low active participation <strong>of</strong> students, we can find out
that <strong>the</strong> feed back again confirms <strong>the</strong> correctness <strong>of</strong> <strong>the</strong> reform steps taken at <strong>the</strong> faculty, as shown in
several cases in a notably convincing way (for example <strong>the</strong> Figures 11, 12, 13).
Students questionnaire survey (data in <strong>the</strong> figures are recorded as a percentage)
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Excellent Very Good Good Sufficient Satisfactory
Figure 11: Satisfaction rate with computerisation (IT) at <strong>the</strong> faculty
Students positively rate <strong>the</strong> level <strong>of</strong> computerization at <strong>the</strong> faculty. The current level has been secured
using our own resources and <strong>the</strong> structural funds <strong>of</strong> <strong>the</strong> <strong>European</strong> Union. Nowadays, <strong>the</strong> faculty
certainly belongs to <strong>the</strong> best equipped faculties in this field within Slovakia.
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