Proceedings of the 12th European Conference on Knowledge ...

Mohamed Farid
The design <strong>of</strong> MyIDSC follows this model <strong>of</strong> knowledge conversion; figure 13 shows examples for
each type <strong>of</strong> conversion taking place in MyIDSC’s enterprise collaborative platform subsystem.
Knowledge socialisation refers to <strong>the</strong> creation <strong>of</strong> tacit knowledge as a result <strong>of</strong> a tacit knowledge
conversion. Tacit knowledge could be transferred through human activities, as well as sharing ideas,
dialogue conversation, observation, imitation or lesson learning. In context <strong>of</strong> an organisation,
knowledge socialisation could occur through knowledge sharing in conferences, workshops, training
sessions or even trough regular direct dialogue with colleagues in work.
MyIDSC provides social networking capability that allows individuals and team member's to
communicate over <strong>the</strong> system, as a result, <strong>the</strong> tacit knowledge presented over discussion boards will
be codified in searchable assets. In <strong>the</strong> same time, communications could be anytime and anywhere,
leading to deliver <strong>the</strong> right knowledge at <strong>the</strong> right time.
Figure 8: Process <strong>of</strong> Knowledge Spiral model
Source: extracted from (Takeuchi 2006), adopted from (Nonaka & Takeuchi 1995).
The knowledge externalisation, describes <strong>the</strong> process <strong>of</strong> converting tacit knowledge to an explicit
one, MyIDSC utilises <strong>the</strong> best <strong>of</strong> Enterprise 2.0 technologies, wiki and blog, that supports individuals,
teams and departments to share and accumulate knowledge through writing articles. The acquired
knowledge externalised in <strong>the</strong> form <strong>of</strong> best practice, know-how and learned lessons.
Vice versa, knowledge internalisation takes place when employees learn from such articles and
content, showing explicit to tacit conversion.
Finally, knowledge combination could be shown by circulating explicit knowledge through <strong>the</strong>
document management system in MyIDSC platform. Employees could search, share and exchange
<strong>the</strong>ir documents, images or any o<strong>the</strong>r types <strong>of</strong> codified knowledge.
5.2 Future planning
While MyIDSC provides collaboration tools to knowledge workers inside <strong>the</strong> organisation, still <strong>the</strong>y are
not used to share knowledge over. As a conclusion from <strong>the</strong> first prototype, <strong>the</strong> system is strongly
recommended to be in middle <strong>of</strong> <strong>the</strong> business process workflow <strong>of</strong> IDSC. No one will do a volunteer
work without support from top management, even to be done obligatory in order to achieve such
work.
As described earlier for planned projects workflow in <strong>the</strong> IDSC work schema, section 3-3, MyIDSC
could take place in <strong>the</strong> stage <strong>of</strong> “collaboration” to achieve a particular required output, <strong>the</strong> new
redesign introduced in figure 14, presents <strong>the</strong> function <strong>of</strong> MyIDSC to take place within IDSC business
workflow in dotted border.
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