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4. Conclusion Kamaladdin Rahmani Youshanloui et al Implementing KM in <strong>the</strong> absence <strong>of</strong> preparedness and lack <strong>of</strong> attention to critical success factors <strong>of</strong> implementing KM can lead to failure and can incur heavy costs on <strong>the</strong> organization ra<strong>the</strong>r than being pr<strong>of</strong>itable. In this study we, first, were looking for a way to identify <strong>the</strong> key factors in implementing KM. Next, we tried to concretize <strong>the</strong> amount <strong>of</strong> <strong>the</strong>ir impact on one ano<strong>the</strong>r as well as <strong>the</strong>ir impact on <strong>the</strong> readiness <strong>of</strong> <strong>the</strong> organizations to utilize KM. To achieve this goal we, in <strong>the</strong> first place, reviewed <strong>the</strong> literature and asked for <strong>the</strong> opinions <strong>of</strong> two experts; as a result, ten key factors in implementing KM were selected as <strong>the</strong> most important ones. In <strong>the</strong> next step twelve experts in <strong>the</strong> field <strong>of</strong> KM rated <strong>the</strong> importance <strong>of</strong> each and every one <strong>of</strong> <strong>the</strong>se factors. In this stage, we needed a tool by using which we could concretize <strong>the</strong>ir impact on one ano<strong>the</strong>r. One <strong>of</strong> <strong>the</strong> tools, used for this purpose, is fuzzy cognitive maps. Fuzzy cognitive maps are useful in modeling complex systems. Using <strong>the</strong> obtained data and partaking <strong>of</strong> <strong>the</strong> FCM method, we <strong>the</strong>n evaluated <strong>the</strong> impact <strong>of</strong> <strong>the</strong> selected factors. The sum <strong>of</strong> <strong>the</strong> impact <strong>of</strong> each factor on <strong>the</strong> o<strong>the</strong>r ones was calculated based on <strong>the</strong> obtained data. The ultimate results were as <strong>the</strong> followings: Culture, 2.59; Structure, 2.48; Strategy, 1.45; Leadership, 2.59; IT, 2.36; Measurement 1.40; Human Resources, 2.54, Finance, 1.74; Education, 2.97 and modeling, 1.56. Given <strong>the</strong>se results, it is manifest that education, leadership, organizational culture and human resources are <strong>the</strong> most important and influential factors in successfully implementing knowledge management for organizations. The findings <strong>of</strong> this paper are in accordance with those <strong>of</strong> Yeh et al. who, in <strong>the</strong>ir studies, enumerated Culture, Leadership and Human Resources as <strong>the</strong> most important factors <strong>of</strong> implementing knowledge management. Skyrme and Amido, among many o<strong>the</strong>r researches, also put great emphasis on <strong>the</strong> role Education in implementing knowledge management. Different organizations can make use <strong>of</strong> <strong>the</strong> findings <strong>of</strong> this paper in order to prepare <strong>the</strong> ground for <strong>the</strong> implementation <strong>of</strong> KM. Finally, it should be noted that it is obligatory that organizations focus on <strong>the</strong> factors with higher scores when <strong>the</strong>y are preparing <strong>the</strong> ground for <strong>the</strong> successful implementation <strong>of</strong> KM as it is believed that those factors will help <strong>the</strong>m significantly. References Akhavan, P., Jafari, M. and Fathian, Mohammad. (2006). "Critical success factors <strong>of</strong> knowledge management systems: a multi-case analysis". Department <strong>of</strong> Industrial Engineering. Vol. 18 No. 2. p. 97-113. Alizadeh, S. G., Jafari M. and M. Hooshmand,. (2008). "Learning FCM by Tabu Search,". International Journal <strong>of</strong> Computer Science. VOL.2 NO. 2, pp. 142-149. Allameh, S.M., Zare, S.M., and Davoodi, S. M. R. (2011). “Examining <strong>the</strong> Impact <strong>of</strong> KM Enablers on Knowledge Management Processes”. Procedia Computer Science. NO 3, pp 1211-1223. Bender , S . and Fish, A .(2000). "The transfer <strong>of</strong> knowledge and expertise: The continuing need for Global assignments ". Journal <strong>of</strong> knowledge management , VOL. 4, pp. 125-137. Bruno, A. and Leidecker, J. (1984). "Identifying and Using Critical Success Factors". In: Long Range Planning,, Vol. 17, No.1, pp. 23-32. Buckman, R. (1999). "Collaborative knowledge, Human Resource Planning", Vol. 22 No. 1, pp. 22-38. Chourides, P., Longbottom, D. and Murphy, W. (2003). "Excellence in knowledge Management: an Empirical Study to Identify Critical Factors and Performance Measures", Measuring Business Excellence". Vol. 7 No.2, pp. 29-45. Cohen, S. and Backer, N. (1999). "Making and mining intellectual capital: method or madness?", Training & Development, Vol. 53 No. 9, pp. 46- 50. Davenport, T. and Grover, V. (2001). "Knowledge management". Journal <strong>of</strong> Management Information Systems. Vol.18 No.1, pp. 3-4. Davenport, T., De Long, D. and Beers, M. (1998). "Successful Knowledge Management Projects", Sloan Management Review, Vol. 39 No. 2, pp. 43-57. Davenport, T.H. and Prusak, L. (1998) . “Working Knowledge : How Organizations Manage What They Know”. Harvard Business School Press, Boston, MA. Davenport, T.H. and Volpel, S.C. (2001). “The rise <strong>of</strong> knowledge towards attention management”. Journal <strong>of</strong> Knowledge Management, Vol. 5 No. 3, pp. 212-21. Davis, T. (1996). "Managing Knowledge-work Support Functions", Journal <strong>of</strong> General Management. Vol. 22 No. 1, pp. 68-86. Day, J. and Wendler, J. (1998) "Best Practice and Beyond: Knowledge Strategies", <strong>the</strong> McKinsey Quarterly, No. 1, pp. 19-25. Dess, G. and Picken, J. (2000). "Changing roles: Leadership in <strong>the</strong> 21 st century", Organizational Dynamics, Vol. 28 No. 3, pp. 18-34. Drew, S. (1997). "From knowledge to action: <strong>the</strong> Impact <strong>of</strong> Benchmarking on Organizational Performance", Long Range Planning, Vol. 30 No. 3, pp. 427-41. Drucker,P .(1988). " The coming <strong>of</strong> <strong>the</strong> new organization " , Harvard Business Review. No 66 , pp . 45-53. Greengard, S. (1998). "Will your culture support KM?" Workforce, Vol. 77 No. 10, pp. 93-114. 812
Kamaladdin Rahmani Youshanloui et al Hasanali, F. (2002), “Critical success factors for KM”, available at: www.kmadvantage.com/docs/km_articles/Critical_Success_Factors_<strong>of</strong>_KM.pdf (accessed January 10, 2008). Holsapple, C.W. and Joshi, K.D. (2000). "An investigation <strong>of</strong> factors that influence <strong>the</strong> management <strong>of</strong> knowledge in organizations", Journal <strong>of</strong> Strategic Information Systems, No. 9, pp. 235-61. Holt G.D., Love P.E.D and Li H. (2000). "The learning organization: toward a paradigm for mutually beneficial strategic construction alliances", International journal <strong>of</strong> project management. No 18, pp. 415-421. Hung, Y.C., Huang, S.M Lin, Q and Tsai, M.L. (2005). Critical Factors in Adopting a Knowledge Management System for <strong>the</strong> Pharmaceutical Industry, Industrial Management & Data Systems. Vol.105, No.2, pp. 164- 183. Jung, D.I., Chow, C. and Wu, A. (2003) “The role <strong>of</strong> transformational leadership in enhancing organizational innovation: hypo<strong>the</strong>ses and some preliminary findings ”. The Leadership Quarterly. Vol. 14 No. 2003, pp. 525-44. Kandasamy, V and S. Florentin. (2003). "Fuzzy Cognitive Maps and Neutrosophic cognitive Maps" Phoenix, Phenix. Available at: www.gallup.unm.edu Khalifa, M. and Liu, V. (2003). “Determinants <strong>of</strong> Successful Knowledge Management Programs” Electronic Journal on Knowledge Management. Vol. 1, No.2, pp. 103-112. Kosko, B. (1986). "Fuzzy Cognitive Maps." International Journal on Man– Machine Studies. NO 24, 101-110. Kuan, Y.W. (2005). “Critical Success Factors for Implementing Knowledge Management in Small and Medium Enterprises”. Industrial management & Data Systems. Vol. 105, No. 3, pp. 262-273. Lee, H., and Choi, B. (2003)." Knowledge management enablers, processes, and organizational performance: An integrated view and empirical examination". Journal <strong>of</strong> Management Information Systems. VOL, 20 NO, 1, pp 179-228. Lee, S.M. and Hong, S. (2002). "An Enterprise-wide Knowledge Management System". Industrial Management & Data Systems. Vol. 102, No.1, pp. 17-25. Liebowitz, J. (1999), “Key ingredients to <strong>the</strong> success <strong>of</strong> an organization’s KM strategy”, Knowledge and Process Management, Vol. 6 No. 1, pp. 37-40. Luis Rodriguez-Repiso, R. S., Jose L. Salmeron. (2007). "Modelling IT projects success with Fuzzy Cognitive Maps." Expert Systems with Applications, Vol. 32, No. 2, pp 543-559. Mathi, K. (2004). “Key Success Factors for Knowledge Management”. Master Thesis, MBA: International Business Management& Consulting, Germany: University <strong>of</strong> Applied Sciences. M<strong>of</strong>fett, S., McAdam, R. and Parkinson, S. (2003). "An Empirical Analysis <strong>of</strong> Knowledge Management Applications", Journal <strong>of</strong> Knowledge Management, Vol. 23 No. 3, pp. 6-26. Mumford, M.D. and Licuanan, B. (2004). “Leading for innovation: conclusions, issues and directions ”. The Leadership Quarterly, Vol. 15 No. 1, pp. 163-71. Pedrycz, Witold. (2010). “The design <strong>of</strong> cognitive maps: A study in synergy <strong>of</strong> granular computing and evolutionary optimization”. Expert Systems with Applications. NO. 37, pp 7288–7294. Pinto, J. and Slevin, D. (1987). "Critical Factors in Successful Project Implementation". In IEEE Transactions on Engineering Management, Vol.34, No.1, pp. 22-27. Rockart, J. (1979). “Chief Executives Define Their Own Information Needs”. Harvard Business Review, March - April, pp. 81-92. Luis Rodriguez-Repiso, R. S., Jose L. Salmeron (2007). "Modelling IT projects success with Fuzzy Cognitive Maps." Expert Systems with Applications, Vol. 32, No. 2, pp 543-559. Schneider, M. S., E. Kandel, and A. Chew, G. (1998). "Automatic construction <strong>of</strong> FCMs." Fuzzy Sets and Systems, Vol. 93, No. 2, pp 161-172. Skyrme, David J. and Amidon, Debra M. (1997). Creating <strong>the</strong> Knowledge-based Business, London: Business Intelligence. Xirogiannis.G (2007). "Intelligent modeling <strong>of</strong> e-business maturity." Expert Systems with Applications, Vol. 32, pp 125-132. Yang, B., Watkins, K. E. and Marsick, V.J. (2004). “The Construct <strong>of</strong> <strong>the</strong> Learning Organization: Dimensions, Measurement and Validation”. Human Resource Development Quarterly. VOL 15, NO 1, pp.31-55. Yeh, Ying-Jung; Lai, Sun-Quae and Ho,Chin-Tsang.(2006). “Knowledge management enablers: a case study”. Industrial Management & Data Systems, Vol. 106 No. 6,pp. 793-810; Emerald Group Publishing. Zack, M.H. (1999), “Enveloping a knowledge strategy”, California Management Review, Vol. 41 No. 3, pp. 125- 45. 813
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Proceedings <stron
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Contents Title Author(s) Picture <s
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Title Author(s) Picture of<
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Volume Two The Influence of
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The Symbolic Innovation of<
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Biographies of <st
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Jan Pawlowski works as Prof
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in academia. He holds the</
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Biomedical Engineering Research Cen
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Mathematics and Ph
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Thi Hai Hang Nguyen is a lecturer a
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Dan Savescu graduate TCM Faculty, p
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Teaches Business Computing and Stat
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Inocencia Mª Martínez-León and I
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5.2 Measures Inocencia Mª Martíne
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Maurizio Massaro and Roland Bardy p
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Maurizio Massaro and Roland Bardy T
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Maurizio Massaro and Roland Bardy i
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Maurizio Massaro and Roland Bardy T
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Florian Matthes an
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Florian Matthes an
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Florian Matthes an
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Florian Matthes an
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Germany - Towards a Knowledge-Based
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Kai Mertins, Sven Wuscher and Marku
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Sandra Moffett, Ro
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Sandra Moffett, Ro
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Sandra Moffett, Ro
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Sandra Moffett, Ro
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References Sandra Mof</stro
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Syed Moneeb Ali, Mark Woodman and A
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5. Evaluation Syed Moneeb Ali, Mark
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Mohammad Mirkazemi Mood, Farhad Dan
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RI = w k j Mohammad Mirkazemi Mood,
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References Mohammad Mirkazemi Mood,
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Knowledge Mapping Based on EFQM Exc
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Mahmoud Moradi, Mohammad Rahim Rama
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The University Institution’s Impr
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Oliver Moravcik, Dagmar Caganova an
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Figure 9: Researchers at th
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Martina Mullally et al A self-learn
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Martina Mullally et al In t
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Martina Mullally et al contacted, <
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Martina Mullally et al Choo, C. W (
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Fattah Nazem Organizational level
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3. Method of <stro
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Fattah Nazem strengthe</str
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Fattah Nazem Miller, R. (1996). Lea
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Fattah Nazem 1991). Intellectual ca
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Fattah Nazem Table 1: Rotated Compo
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Fattah Nazem Intellectual capital i
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The Knowledge Clinic: Concepts, Met
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Gaby Neumann and Eduardo Tomé capi
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Gaby Neumann and Eduardo Tomé impr
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Gaby Neumann and Eduardo Tomé inst
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A Tenth Anniversary Assessment <str
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Company discussed in Working Knowle
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Gary R Oliver The difficulty with u
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Gary R Oliver accounting precedent
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Gary R Oliver Grant, R. M. (1996).
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Kaspars Osis and Janis Grundspenkis
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Taha Osman, Dhavalkumar Thakker and
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Getting Ready for Knowledge Managem
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Paul Parboteeah, Thomas Jackson and
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Figure 1 Information Management Str
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Knowledge Transfer, Knowledge Shari
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2.2 KBs Dan Paulin and Kaj Suneson
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Dan Paulin and Kaj Suneson Organiz
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Dan Paulin and Kaj Suneson The R&D
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Dan Paulin and Kaj Suneson Paulin,
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Page 208 and 209: Institutional Matrix of</st
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Inès Saad K3 (Crucial knowledge)
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Josune Sáenz, Nekane Aramburu and
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Social Media Mindset and Knowledge
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Risto Säntti social media mindset
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Risto Säntti 4. The social media m
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social media mindsets. Risto Säntt
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Dan Săvescu, Mihaela-Georgia Sima
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2.1 Web analytics evolution Alexand
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Alexander Schneider and Alexander S
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Camilo Augusto Sequeira and Eloi Fe
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9. Conclusions Camilo Augusto Seque
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Elena Shakina and Anna Bykova P. Ra
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Elena Shakina and Anna Bykova Accor
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Elena Shakina and Anna Bykova Figur
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Table 1: The sample descriptive sta
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Elena Shakina and Anna Bykova Table
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Elena Shakina and Anna Bykova It sh
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The Major Challenges of</st
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Mehdi Shami Zanjani, Hamid Rahimian
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Mehdi Shami Zanjani, Hamid Rahimian
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Evangelia Siachou, Sof</str
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Relevance of Intel
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Marta Christina Suciu et al Source:
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Marta Christina Suciu et al Apart f
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Marta Christina Suciu et al public
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Managing Intellectual Capital in SM
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Marta Christina Suciu et al We cons
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Marta Christina Suciu et al aim is
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Marta Christina Suciu et al require
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Universities as Knowledge Creation
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Marta Christina Suciu et al Luintel
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Marta Christina Suciu et al holds a
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Marta Christina Suciu et al propose
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Kaj Suneson and Ilona Heldal Many r
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Kaj Suneson and Ilona Heldal recogn
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Kaj Suneson and Ilona Heldal too ex
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Kaj Suneson and Ilona Heldal In thi
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Infrastructure of
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Natalia Tikhomirova et al global c
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Natalia Tikhomirova et al developm
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Measurement of cus
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Kamila Tislerova and customers, ra<
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Kamila Tislerova as pretty poor (45
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Multi Perspective Framework to Impr
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Choon-Bae Yoo, Igor Hawryszkiewycz
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6.4.1 Content Analysis Choon-Bae Yo
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2. Research objective John T Young
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Figure 2: Exploring and expressing
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John T Young municipal services. Th
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4.1.4 The Customers C John T Young
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6.3 Procedural changes John T Young
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8. The CATWOE Components 8.1 Transf
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John T Young orders could be airfre
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Alexander K. Kofin
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Alexander K. Kofin
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4 : Mobilization of</strong
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Alexander K. Kofin
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Alexander K. Kofin
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Nadine Amende Figure 1 shows an exa
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Nadine Amende they
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Figure 3: Classification of
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Nadine Amende such as “What are y
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Nadine Amende Davis, F. D. (1986) A
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Evgeny Blagov internal and external
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Evgeny Blagov oriented on t
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Evgeny Blagov (0 - absolutely unimp
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References Evgeny Blagov Arrow, K.J
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Roman Kislov This research looks at
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Roman Kislov role boundary blurring
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Roman Kislov The following methods
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Roman Kislov Lave, J. and Wenger, E
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Tony K. M. Lo and Patrick S.W. Fong
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Type P=A=L P=A, L P, A=L P=L, A P,
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6. Case analysis Tony K. M. Lo and
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Tony K. M. Lo and Patrick S.W. Fong
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KM as a Solution for the</s
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Thi Hai Hang Nguyen et al competiti
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Thi Hai Hang Nguyen et al The varia
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Thi Hai Hang Nguyen et al The resul
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Knowledge Base Development
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2. Literature review 2.1 AC: Theore
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2.3 The inter-relations between SC
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Omid Omidvar Jansen, J. J. P., Van
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Sakura Shimada and that of<
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Sakura Shimada Figure 1: Strategic
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Sakura Shimada broader repercussion
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Sakura Shimada Excousseau, J-L. (20
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Simon Woll The research topic can b
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Simon Woll UI research projects are
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Figure 2: Research design and metho
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1088
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1090
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Chris Blodgett leadership journey t
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Figure 2: Needleman’s Knowledge P
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Chris Blodgett Analysts turn inform
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Figure 8: Cynefin Framework Chris B
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Chris Blodgett IKM Level 1: Inform
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7. Conclusion Chris Blodgett Given
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Stefanie Dannemann However, what wo
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Stefanie Dannemann In modern econom
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2. Research design and methodology
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3.4 KM Applications in IDSC Mohamed
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Mohamed Farid 3.5 Problems with <st
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Mohamed Farid “Enterprise collabo
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Mohamed Farid The design of
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Mohamed Farid For the</stro
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Susan McIntyre and Kate Kaminska re
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Susan McIntyre and Kate Kaminska C
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Susan McIntyre and Kate Kaminska Th
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Susan McIntyre and Kate Kaminska il
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1128
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Óscar Arias Londoño mention that
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5.4 Tacit Knowledge Óscar Arias Lo
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Proposal For A 2.0 Knowledge Manage
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Lillyana María Giraldo Marín et a
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Similarity and Accuracy of<
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Nina Groß et al reporting and cont
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Ravinder Singh Kahlon and Man-Chie
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Figure 3: Non-IT and IT Kiviat Diag
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Appendix B Ravinder Singh Kahlon an
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Pushkal Pandey, Sandra Mof<
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Pushkal Pandey, Sandra Mof<
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José Vásquez Paniagua According t
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José Vásquez Paniagua the
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