Proceedings of the 12th European Conference on Knowledge ...

Lila Rajabion and Jafar Zanganeh
Describing risks made during project management process: generally, failure factors <strong>of</strong>
knowledge management projects are categorized in four groups and each <strong>of</strong> <strong>the</strong>se groups has
many subgroups.
10. A. Issues related to organizational structure and culture
Issues related to organizational culture are divided into three sub groups: relationship and
communication <strong>of</strong> people with each o<strong>the</strong>r, resistance against changes and inefficiency <strong>of</strong> knowledge
management project. List <strong>of</strong> sub factors <strong>of</strong> every subgroup has been shown. Generally, problems
related to organizational structure and culture stem in human resources and views governing <strong>the</strong>
organization.
A, 1- relationship <strong>of</strong> people with each o<strong>the</strong>r
- Lack <strong>of</strong> enough motivation in personnel and lack <strong>of</strong> suitable awarding and punishing system
- Inappropriate relationship between knowledge management project team and <strong>the</strong> staff
- High hierarchical levels and problems resulted from <strong>the</strong>se levels
- Lack <strong>of</strong> group working among <strong>the</strong> staff
A, 2- resistance against changes (issues related to change management)
- fear <strong>of</strong> failure and not gaining suitable result among staff and lack <strong>of</strong> proper bedding
- Lack <strong>of</strong> enough planning for making changes
- Fear <strong>of</strong> losing occupational security
- Fear <strong>of</strong> changes
- Managers' inappropriate understanding <strong>of</strong> creating changes
A, 3- lack <strong>of</strong> efficiency and effectiveness <strong>of</strong> knowledge management system
- Lack <strong>of</strong> power <strong>of</strong> knowledge management team
- Lack <strong>of</strong> sufficient skill among members <strong>of</strong> knowledge management team
- Lack <strong>of</strong> appropriate education among members <strong>of</strong> knowledge management team
- Problems related to employment for knowledge management team
- Lack <strong>of</strong> familiarity and incapability <strong>of</strong> knowledge management team in identifying correctly <strong>the</strong>
organization and organizational relations
B- Issues related to support, protection and leadership
B-1 management commitments and supports
- Superior manager's unfamiliarity with dimensions <strong>of</strong> knowledge management and requirements for
setting <strong>the</strong>m in organizations
- Superior manager's lack <strong>of</strong> commitment and support from <strong>the</strong> project
- Managerial doubts
- Lack <strong>of</strong> managerial skills and motivations for running knowledge management
- B-2-b issues related to consultants and supporters
- Lack <strong>of</strong> support consultants outside <strong>the</strong> organization
- Incorrect choice <strong>of</strong> supporters and consultants
- delaying in supporting incompletes
C- Technical and applicable issues
C-1 problems related to incorrect use <strong>of</strong> IT tools and managing use <strong>of</strong> IT.
- Misunderstanding <strong>of</strong> role <strong>of</strong> IT in knowledge management
- Non-optimal use <strong>of</strong> IT and its tools
- Negative view toward IT
- Inefficiency <strong>of</strong> applied available s<strong>of</strong>tware in <strong>the</strong> organization
- Not paying attention to knowledge management in s<strong>of</strong>tware architecture
C, 2- Issues related to <strong>the</strong> staff and creating innovation and creativity among <strong>the</strong>m
- Lack <strong>of</strong> creativity in designing knowledge management model
- Lack <strong>of</strong> applied trainings
D- issued related to use <strong>of</strong> organizational methods and planning
D, 1- Issues related to managing and planning <strong>the</strong> project
- Lack <strong>of</strong> proper planning for executing <strong>the</strong> project
- Lack <strong>of</strong> enough time and improper time management
- Lack <strong>of</strong> sufficient ability for controlling budget and expense
- Lack <strong>of</strong> sufficient resources, inefficiency <strong>of</strong> <strong>the</strong> existed resources and not managing <strong>the</strong>m correctly
D, 2- Issues related to applying incorrect approaches and strategies (route management)
- Lack <strong>of</strong> appropriate methods and approaches for executing knowledge management
- Not defining <strong>the</strong> key issues and subjects
- Insufficient familiarity with <strong>the</strong> processes
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