OfficeMate Home Office User's Guide - OfficeMate Software Solutions

Chapter 7 Recording Receipts & Adjustments
Recording Insurance Payments Using Electronic Remittance Advice
Resolve any line items in bold text.
Notes
• For information on resolving line items, go to the appropriate
section for more information:
For this type of line item
Red, bold text
Black, bold text
Green, bold text
Red, bold text
Refer to this section
To resolve nonexistent line
items on page 339
To resolve overpayments on
page 340
To resolve lab chargeback
entries on page 342
To resolve lab chargeback
entries on page 342
• Although nonexistent line items and lab chargebacks both
appear in red, bold text, you can easily tell the difference
between the two. The nonexistent line items will have a product
listed in the Description column, while lab chargebacks have
Lab Chargeback listed in as the description.
To review the ERA information
Open the Insurance Remittance Advice Entry window and load an ERA file. For
information on opening the Insurance Remittance Advice Entry window and
loading an ERA file, go to To open the Insurance Remittance Advice Entry
window on page 332.
The Insurance Remittance Advice Entry window populates with information
about the payment in the upper portion of the window and lists all of the
patients and claims covered in the payment in the lower portion of the window.
Click the following buttons, as needed:
Click No Detail to view only the header of each claim, which gives a
summary of each claim as a single line. You cannot edit or adjudicate
claims within the header row.
Click All Detail to view the detail of each claim by showing all of the line
items.
Click Unchecked Detail to view the detailed line items for only those
claims that require your attention. Claims that do not require your
attention will display only the header row.
OfficeMate Home Office User’s Guide 335