OfficeMate Home Office User's Guide - OfficeMate Software Solutions

Chapter 7 Recording Receipts & Adjustments
Recording Insurance Payments Using Electronic Remittance Advice
Click the button at the far right of the detail rows to view additional details and
remarks for individual line items.
Resolve line items that are in bold text. For information on resolving
nonexistent line items in red, bold text, go to To resolve nonexistent line items
on page 339. For information on resolving overpayments in black, bold text, go
to To resolve overpayments on page 340. For information on resolving lab
chargebacks in red, bold or green, bold text, go to To resolve lab chargeback
entries on page 342.
To resolve nonexistent line items
Open the Insurance Remittance Advice Entry window and load an ERA file. For
information on opening the Insurance Remittance Advice Entry window and
loading an ERA file, go to To open the Insurance Remittance Advice Entry
window on page 332.
Review the information displayed in the Insurance Remittance Advice Entry
window. For more information on Reviewing the ERA information go to To
review the ERA information on page 335.
Nonexistent line items (i.e., items that appear in the ERA file, but were not
included on the original claim sent to the insurance company) are listed in red,
bold text.
OfficeMate Home Office User’s Guide 339