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comparative value priorities of chinese and new zealand

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Culture <strong>and</strong> Business Relationships <strong>and</strong> Transactions<br />

Continuing expansion <strong>of</strong> cross-border business is generally labelled globalisation.<br />

Cross-border business has intensified at an increasing rate since the domestication <strong>of</strong><br />

pack animals <strong>and</strong> the growth <strong>of</strong> transportation technology, such as wheeled carts,<br />

enabled heavy loads to be moved over great distances. Cultural exchanges have<br />

developed as rapidly as trade (Keohane <strong>and</strong> Nye, 2000). Trade along the Silk Road,<br />

several thous<strong>and</strong> years old, is evidence <strong>of</strong> early globalisation. The extent <strong>of</strong><br />

globalisation is leading to three contemporary changes: increased density <strong>of</strong><br />

international networks, increased speed <strong>of</strong> institutional change, <strong>and</strong> increased<br />

transnational participation by increasing numbers <strong>of</strong> people. As interdependence<br />

amongst nations has increased, interpersonal relationships amongst those engaged in<br />

business in different societal cultures have become more important.<br />

H<strong>of</strong>stede (1994) discusses cultural myopia, meaning ignoring the reality that culture<br />

affects the design <strong>and</strong> quality <strong>of</strong> products <strong>and</strong> ignoring the influence <strong>of</strong> culture on<br />

processes <strong>of</strong> providing services. In opposition there is a constant argument concerning<br />

globalisation since the 1950s that technology <strong>and</strong> modernity are leading to a worldwide<br />

convergence <strong>of</strong> consumer needs <strong>and</strong> desires, which should have enabled global<br />

companies to develop st<strong>and</strong>ard br<strong>and</strong>s using universal marketing <strong>and</strong> advertising<br />

programs. However, during the 1990s doubt began to be expressed in the marketing<br />

literature about the convergence <strong>of</strong> products <strong>and</strong> services, <strong>and</strong> researchers referred to<br />

culture dimension indices to explain persistent cultural differences. For example, in an<br />

analysis <strong>of</strong> national consumer behaviour data over time, Dutch marketing researcher de<br />

Mooij (2005) showed that buying <strong>and</strong> consumption patterns in affluent countries in the<br />

1980s <strong>and</strong> 1990s diverged as much as they converged. The interpretation is that<br />

affluence implies more possibilities to choose amongst products <strong>and</strong> services, <strong>and</strong><br />

consumer choices reflect psychological <strong>and</strong> social needs that are culture-bound.<br />

Culture is an all-pervasive influence on individual <strong>and</strong> group behaviour, governance <strong>of</strong><br />

business <strong>and</strong> public-sector organisations, finance <strong>and</strong> accounting procedures,<br />

negotiations, the meaning <strong>of</strong> contracts, <strong>and</strong> myriad other factors. Significant influences<br />

on business behaviour are personal <strong>and</strong> cultural <strong>value</strong>s <strong>and</strong> the behaviour <strong>of</strong> leaders.<br />

Knowledge <strong>of</strong> the characteristics <strong>of</strong> a culture relating to these two influences can<br />

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