100-Metodos-de-Qualidade-Total

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ANALYTICAL METHODS 97 Example In a handbrake system consider the failures 'brake pad worn' and 'cable broken' with the following notation. A Complete system: no brake action B Right wheel: no brake action C Left wheel: no brake action X Right brake pad worn Y Left brake pad worn Z Cable broken The fault tree analysis for the occurrence of factor A is shown in Figure 1. Reference B. Bergman and B. Klefsjo (1994) Quality from Customer Needs to Customer Satisfaction. New York: McGraw-HilI.
98 100 METHODS FOR TOTAL QUALITY MANAGEMENT Method 39 Force field analysis Purpose Allows you to identify those forces that both help and hinder you in closing the gap between where you are now and where you want to be. When to use When a team is planning to implement a solution or make a major change. How to use There are seven simple steps involved in force field analysis: 1 Identify the current situation. This is likely to reflect the problem statement. Place this statement in the centre at the top of a page. Below the statement draw a vertical line to the bottom of the page. 2 Identify where you should be: the desired state. This is placed on the right-hand side of the page at the top. Again, draw a vertical line to the bottom. The aim is to move the centre line to the right-hand side, moving from the current situation to where you want to be. 3 Brainstorm all the aspects that help: these forces move the line to the right (positive forces). 4 Brainstorm all the forces that hinder: these forces move the line to the left ( negative forces). 5 Estimate the ease of increasing helping forces and decreasing hindering forces on a scale of 1-5 as follows: 5, very easy; 4, easy; 3, medium; 2, difficult; 1, very difficult. 6 Estimate the impact of helping and hindering forces, again using a scale of 1-5 as follows: 5, very strong; 4, strong; 3, medium; 2, low; 1, very weak. 7 Work out the priority number of each force by multiplying (5) by (6). Benefits Force field analysis allows a team to think through the effect of changes, identify which forces have most impact, and see where effort can be used to maximum effect. Example An organization in the uniformed services is considering implementing a major cultural change process and used force field analysis to assist in its
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100 METHODS FOR TOTAL QUALITY MANAG
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PREFACE An essential part of the de
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2 100 METHODS FOR TOTAL QUALITY MAN
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THE ROLE OF TQM METHODS Total quali
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LIST OF METHODS (BY CATEGORY) Manag
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MANAGEMENT METHODS Method 1 Accepta
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DATA COLLECTION, ANALYSIS AND DISPL
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REFERENCES Akao, Y. (1991) Hoshin K
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INDEX acceptable quality level (AQL
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100-Metodos-de-Qualidade-Total

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