100-Metodos-de-Qualidade-Total

MANAGEMENT METHODS
61
Method 22
Problem prevention plan
Purpose
To anticipate what can go wrong and plan to prevent problems.
When to use
When you need to analyse potential problems and their causes.
How to use
1 For each specific task write down a list of potential problems.
2 For each problem, rate the chances of it happening and the seriousness
if it did happen.
3 For most serious problems, write down the potential causes and chance
of occurrence.
4 For most likely causes, decide what prevention strategies can be put in
place.
S Integrate prevention strategies into your plan.
Benefits
It helps prevent potential problems from actually taking place.
Potential problem
High
Chances
Medium Low
Seriousness
High Medium Low
Person in charge ill
X
X
Computer out of order
Sadly produced document
X
X
X
)
Program bug
X
X
Figure 1
Problem prevention plan