100-Metodos-de-Qualidade-Total

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REFERENCES 235 Karlof, B. and Ostblom, S. (1994) Benchmarking: a Signpost to Excellence in Quality and Productivity. New York: Wiley. Kepner, C.H. and Tregoe, B.B. (1981) The New Rational Manager. Princeton, New lersey: 1.M. Publishing. Kume, H. (1985) Statistical Methods for Quality Improvement. Tokyo: AOTS. Logothetis, N. and Wynn, H. (1991) Quality through Design. Oxford: Oxford Science Publications. Lyonnet, P. (1992) Tools of Total Quality. London: Chapman and Hall. McAndrew, G. and O'Sullivan, S. (1993) FMEAs: a Manager's Handbook. London: Stanley Thomes. Nakajima, Seiichi (1988) Introduction to TPM. Cambridge, Massachusetts: Productivity Press. Oakland, 1.S. and Followell, R.F. (1990) Statistical Process Control. London: Butterworth Heinemann. Onnies, A. (1992) The Language of Total Quality. Castellamonte, Italy: T Pok Publication on Quality. Owen, M. (1989) SPC and Business Improvement. London: IFS Publications. Parker, G.W. (1992) Achieving Cost Efficient Quality. London: Gower. Perez-Wilson, Mario (1992) Multivari Chart and Analysis: a Pre-experimentation Technique. Scottsdale, Arizona: Advanced Systems Consultant. Ross, P.l. (1988) Taguchi Techniques for Quality Engineering. New York: McGraw-Hill. Ryan, T.P. (1989) Statistical Methods for Quality Improvement. New York: Wiley Interscience. Spenley, P. (1992) World Class Performance through Total Quality. London: Chapman and Hall. Tukey, 1. (1991) Exploratory Data Analysis. New York: Addison-Wesley.
INDEX acceptable quality level (AQL) 20 affinity diagram 23 all work is process 3 analytical methods 10 appraisal 85 arrow diagram 25 Asher 1 bar charts 154 basic statistics 156 bench marking 27 box and whisker plot 159 brain writing 125 brainstorming 123 breaking set 127 BS 60001 22 buzz groups 129 C chart 161 cause and effect analysis 79 check sheets 164 cliff-like histogram 178 cluster sampling 210 comb-like histogram 177 comparative bench marking 27 competitive benching 27 concentration diagrams 166 concepts for improvement 2 conformance 27 contingency planning 32 continuous improvement 2 continuous improvement cycle 5 consensus reaching 30 core concepts for improvement 2 criteria testing 35 critical path analysis 81 customers' contingency table 37 customer satisfaction 2 cusum chart 168 data collection analysis and display 11 delight the customer 1 Deming wheel 39 departmental cost of quality 85 departmental purpose analysis 41 domainal mapping 87 dot plots 171 double sampling 21 error proofing (Pokayoke) 43 evolution operation (EVOP) 89 failure 85 failure mode and effect analysis (FMEA) 91 fault tree analysis 96 flowchart 177 force analysis 44 force field analysis 98 Gannt charts 46 geometric moving average 175 histograms 177 Hoshin Kanri 182 idea generation 11 idea writing 130 imagineering 132 improve internal process plan 134 inner disturbances 112 intermediate impossible 136 internal customers are real 3 is/is not matrix 184 ISO (9000) 48 Just in Time 50 Kaizen 51 Kanji 1 Lateral thinking 136 List reduction 138 management by fact 2 management methods manufacturing variation 112 matrix data analysis 186 matrix diagram 188 measurement 3 mind mapping 140 minute analysis 101 mixing metaphors 136
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