100-Metodos-de-Qualidade-Total

PURPOSE OF METHODS
mode takes over from another in terms of importance
or when the overall failure rate is changing over time.
P chart To identify when the percentage of defective
items in a sample of variable size is changing over
time.
Pie charts A way of pictorially representing data, pie
charts are an effective means of showing the relative
size of the individual parts to the total.
Potential problem analysis (PPA) To examine plans
to identify what can go wrong with them, so that
preventive action can be taken.
Problem prevention plan To anticipate what can go
wrong and plan to prevent problems.
Process analysis Enables a group to look for
opportunities to improve processes. It can also be used
to identify standards and measures for critical parts of
processes.
Process capability To demonstrate whether a process
is capable of meeting a specification and to calculate an
index to show this capability.
Process cost of quality To provide a financial measure
of the quality performance of an organization.
Process decision programme chart To focus on
possible sequences to help lead to a desirable result
and contingency planning.
Programme evaluation and review (PER)
technique To establish a planning technique for
complex and multi-level projects.
Quality circles A special type of small group activity
which forms a vehicle for the development of
individuals.
Quality function deployment (QFD) A technique or
discipline for optimizing the process of developing
and producing new products on the basis of customer
need.
Relation diagram To illustrate the relationship
between problems and ideas in complex situations. Also
to identify meaningful categories from a mass of ideas
when relationships are difficult to determine.
Reliability To find the cause of failures and try
to eliminate them and to reduce the effects or
consequences of failure.
Rich pictures To allow a group to capture all ideas
developed, without judgement or analysis, in a pictorial
form that allows the strength of the ideas to be
recorded.
17
87 199
88 202
21 59
22 61
89 204
90 208
43 107
23 63
24 65
25 67
26 69
27 72
44 110
65 149