100-Metodos-de-Qualidade-Total

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DATA COLLECTION, ANALYSIS AND DISPLAY 173 Method 76 Flowcharts Purpose To generate a picture of how work gets done by linking together all the steps taken in a process. When to use When a team is working on process improvement, it is first necessary for all members of the team to have a common understanding of the process. Flowcharts are also a necessary stage in the introduction of ISO 9000. How to use Having the correct team is essential when drawing a flowchart. It IS necessary to involve all those who are concrned with the process. There is a simple procedure to follow when drawing a flowchart: 1 Brainstorm all the individual activities that make up the process. 2 List the activities in the order in which they are done. 3 Using wallpaper or some other large sheets of paper, draw out the activities in schematic form. Common flowcharting symbols are shown in Figure 1. 4 Ask each member of the group in turn whether any activities have been missed out and whether he or she agrees with the process as drawn. Make changes as necessary. 5 Test the flowchart by taking an example and 'walking it through' the flowchart. Benefits Often processes in organizations are not designed, but have evolved over time. Flowcharting allows processes to be challenged, and gaps, duplications and dead ends identified. It therefore leads to process simplification. Example Figure 1 gives a flowchart for drawing a flowchart.
174 100 METHODS FOR TOTAL QUALITY MANAGEMENT Agree changes Figure 1 Flowchart for drawing a flowchart Reference Gary Born (1994) Process Management to Quality Improvement. New York: Wiley.
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100 METHODS FOR TOTAL QUALITY MANAG
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PREFACE An essential part of the de
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THE ROLE OF TQM METHODS Total quali
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LIST OF METHODS (BY CATEGORY) Manag
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MANAGEMENT METHODS Method 1 Accepta
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co 0 CD Q. CD Figure 1 Type of
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REFERENCES Akao, Y. (1991) Hoshin K
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INDEX acceptable quality level (AQL
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100-Metodos-de-Qualidade-Total

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