100-Metodos-de-Qualidade-Total

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MANAGEMENT METHODS 31 Example An organization was in a serious cash-flow crisis and the management team was seeking ways, first, to stop further damage and, secondly, reverse the situation. The problem was compounded by different professional and personal interests within the group. Consensus reaching was used as a means of getting the group's agreement to a series of measures which were unpalatable but necessary.
32 100 METHODS FOR TOTAL QUALITY MANAGEMENT Method 6 Contingency planning Purpose To avoid 'firefighting' and waste of resources by planning for contingencies in the completion of a project. When to use When planning to implement a project. How to use There are six key steps involved: 1 List, in a logical sequence, the steps to be taken to achieve successful completion of the project. 2 Examine each step and decide which are the most critical areas and where it is most likely that a problem will occur. These are, for example, where deadlines are tight, where other departments are involved or where approval is needed. 3 Use brainstorming to discover the likely cause of these problems. Remember that you are looking at the serious problems, not all problems. 4 When you have identified the potential likely causes, list them clearly. 5 Decide where preventive action can be taken: how can the problem be removed or minimized? 6 Modify the original plan to take the preventive action into account. Benefits By taking into account possible problems before they arise, the implementation of plans can be made smoother and more certain. Example An organization is planning to register a trammg course before a set deadline and is drawing up a contingency plan. In order to be successful with the project, the project manager examined the most critical areas where problems might occur, i.e. tight deadlines, involvement of other departments where appraisals are needed etc. He then modified his plan for successful registration of the training course.
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REFERENCES Akao, Y. (1991) Hoshin K
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INDEX acceptable quality level (AQL
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100-Metodos-de-Qualidade-Total

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