100-Metodos-de-Qualidade-Total

MANAGEMENT METHODS 45
3 Write down the internal forces trying to accomplish the plan (inside the
circle).
4 Denote the strength of the force by the length of an arrow.
Benefits
Powerful method for helping to develop a contingency plan by providing a
graphic illustration of external and internal processes at work.
Example
External and internal forces for developing a business plan are shown in
Figure 1. Here, force analysis helps to identify the forces which are helping
you to accomplish your purpose and those which are resisting your efforts.
In this situation, customer requirement can be met by management
commitment. However, external forces, such as modern technology, and
internal forces, such as cultural change, might resist the development of
the business plan.