100-Metodos-de-Qualidade-Total

Recommendations

Info

DATA COLLECTION, ANALYSIS AND DISPLAY 183 Level Corporate Department Maintenance Manufacturing Delivery Goal Delight the customer Reduce cost of poor quality Reduce machine failure by 20 per cent Less than 3 per cent defect Less than 5 per cent late deliveries Reference Y. Akao (1991) Hoshin Kanri: Policy Deployment for Successful TQM. Cambridge. Massachusetts: Productivity Press.
184 100 METHODS FOR TOTAL QUALITY MANAGEMENT Method 80 Is/is not matrix Purpose To identify patterns in observed characteristics by a structured form of stratification. When to use In teams, when trying to identify a problem precisely by organizing available knowledge and ideas about the problem. This is/is not matrix asks a series of questions that aim to pinpoint the problem, so guiding data collection. Description of problem Is (where,when, to what extent or to whom does it occur) Is not (where, when etc. does it not occur when it could) Therefore (what might explain the pattern) Where (the location where it is noticed) When (the day, hour month or event: the relation to other events) What kind or how much (the type or category, degree, size) Who (Groups or individuals present or near the event) Figure 1 Example of is/is not matrix
Page 2:
100 METHODS FOR TOTAL QUALITY MANAG
Page 5 and 6:
© Gopal K. Kanji and Mike Asher 19
Page 7 and 8:
PREFACE An essential part of the de
Page 9 and 10:
2 100 METHODS FOR TOTAL QUALITY MAN
Page 11 and 12:
Page 13 and 14:
Page 15 and 16:
THE ROLE OF TQM METHODS Total quali
Page 17 and 18:
LIST OF METHODS (BY CATEGORY) Manag
Page 19 and 20:
12 100 METHODS FOR TOTAL QUALITY MA
Page 21 and 22:
Page 23 and 24:
Page 25 and 26:
Page 27 and 28:
MANAGEMENT METHODS Method 1 Accepta
Page 29 and 30:
Page 31 and 32:
Page 33 and 34:
Page 35 and 36:
Page 37 and 38:
Page 39 and 40:
Page 41 and 42:
Page 43 and 44:
Page 45 and 46:
Page 47 and 48:
Page 49 and 50:
Page 51 and 52:
Page 53 and 54:
Page 55 and 56:
Page 57 and 58:
Page 59 and 60:
Page 61 and 62:
Page 63 and 64:
Page 65 and 66:
Page 67 and 68:
Page 69 and 70:
Page 71 and 72:
Page 73 and 74:
Page 75 and 76:
Page 77 and 78:
Page 79 and 80:
Page 81 and 82:
Page 83 and 84:
Page 85 and 86:
Page 87 and 88:
co 0 CD Q. CD Figure 1 Type of
Page 89 and 90:
Page 91 and 92:
Page 93 and 94:
Page 95 and 96:
Page 97 and 98:
Page 99 and 100:
Page 101 and 102:
-- -- Component no: .:.V:..: A"R"IO
Page 103 and 104:
Page 105 and 106:
Page 107 and 108:
100 100 METHODS FOR TOTAL QUALITY M
Page 109 and 110:
Page 111 and 112:
Page 113 and 114:
Page 115 and 116:
Page 117 and 118:
Page 119 and 120:
Page 121 and 122:
Page 123 and 124:
Page 125 and 126:
Page 127 and 128:
Page 129 and 130:
Page 131 and 132:
Page 133 and 134:
Page 135 and 136:
Page 137 and 138:
Page 139 and 140: 132 100 METHODS FOR TOTAL QUALITY M
Page 157 and 158: CD Q. CD Q Fo..II.'n"J c1oJ-Jn r-
Page 161 and 162: DATA COLLECTION, ANALYSIS AND DISPL
Page 177 and 178: .. 170 100 METHODS FOR TOTAL QUALIT
Page 189: 182 100 METHODS FOR TOTAL QUALITY M
Page 203 and 204: f
Page 205 and 206: to 00 cO' ::J- CD 0.. CD Figure
Page 225 and 226: i'J ... 00 ... o m 0.. m Yes X
Page 237 and 238: Plant Department ';:i r =i -< l>
Page 241 and 242:
REFERENCES Akao, Y. (1991) Hoshin K
Page 243 and 244:
INDEX acceptable quality level (AQL
show all

100-Metodos-de-Qualidade-Total

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?