100-Metodos-de-Qualidade-Total

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INDEX 237 morphological forced connection 142 moving averages 190 multi-vari charts 192 multi voting 144 multiple sampling 21 mystery shopping 52 nominal group technique 145 non-conformance 107 normal inspection 20 objective ranking 54 opportunity analysis 147 outer disturbance 112 P chart 199 paired comparisons 103 parameter design 105 Pareto analysis 56 Paynter charts 197 PDCA 39 people based management 2 people make quality 4 pie charts 202 Popkayoke 43 potential problem analysis 59 prevention 5, 85 problem prevention plan 61 process analysis 204 process capability 208 process cost of quality 107 process decision programme chart 63 programme evaluation and review technique 65 pyramid model 6 pyramiding 151 quality circles 67 quality function deployment (OFD) 89 quality management system (OMS) 48 quality policy deployment 182 quality policy manual 49 quality procedure 49 quality records 49 quota sampling 211 random juxtaposition 136 random sampling 210 reduced inspection relation diagram 72 reliability 110 rich pictures 149 robust design (off-line quality control) 112 sampling 210 scatter diagrams 212 sequential sampling 21 single sampling 21 skew histograms 117 snowballing 151 solution effect analysis 113 spider web diagram 214 statistical process control (SPC) 216 stem and leaf diagram 219 stratification 115 stratified sampling 210 suggesstion schemes 153 system design 117 systematic sampling 211 Taguchi methods 119 tally charts 221 team work 4, 74 tightened inspection 21 tolerance design 122 total production maintenance 75 total quality management principles Toyota Motor Company 50 tree diagrams 223 U chart 225 variable data 216 why-how charting 77 work instructions 49 X moving range (X-MR) chart 228 X-R chart 231 zero defects 78
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100 METHODS FOR TOTAL QUALITY MANAG
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© Gopal K. Kanji and Mike Asher 19
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PREFACE An essential part of the de
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2 100 METHODS FOR TOTAL QUALITY MAN
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THE ROLE OF TQM METHODS Total quali
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LIST OF METHODS (BY CATEGORY) Manag
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12 100 METHODS FOR TOTAL QUALITY MA
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MANAGEMENT METHODS Method 1 Accepta
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co 0 CD Q. CD Figure 1 Type of
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-- -- Component no: .:.V:..: A"R"IO
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100 100 METHODS FOR TOTAL QUALITY M
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CD Q. CD Q Fo..II.'n"J c1oJ-Jn r-
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DATA COLLECTION, ANALYSIS AND DISPL
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Page 241 and 242: REFERENCES Akao, Y. (1991) Hoshin K
Page 243: INDEX acceptable quality level (AQL
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100-Metodos-de-Qualidade-Total

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