100-Metodos-de-Qualidade-Total

182 100 METHODS FOR TOTAL QUALITY MANAGEMENT
Method 79 Hoshin kanri (quality policy
deployment)
Purpose
To delight the customer through the manufacturing and servicing process
by implementing the quality goals of the organization.
When to use
When objectives are identified at each level of an organization by topdown
and bottom-up consultation and the overall goals of the organization
have been set as specific targets.
How to use
1 Define short-term and long-term goals of the organization.
2 Identify the measurable goals.
3 Decide the critical processes involved in achieving these.
4 Ask the teams to agree on performance indicators at appropriate stages
of the process.
5 Challenge every level of the process in order to force the organization
to change the quality culture.
6 Organizational goals are to be used as measurable goals in order to
make the employee understand the importance of the quality improvement
process.
Benefits
It shows the employee what the overall goals of the organization are and
where he or she fits in so that everybody pulls in the same direction towards
clearly defined goals.
Example
Examples of goals set at different levels of an organization, making them
evident in all organization processes, are as follows: