100-Metodos-de-Qualidade-Total

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MANAGEMENT METHODS 65 Method 24 Programme evaluation and review (PER) technique Purpose To establish a planning technique for complex and multi-level projects. When to use When you need to meet a deadline to complete a complex task. How to use 1 Describe the task to be completed. 2 Establish the previous task to be performed in order to complete the present task. 3 Work backwards from the completion date (see Figure 1), indicating the task within a circle. 4 Present the task which preceded it in circles and indicate the required completion date. S Draw an arrow from the previous task to the present task. 5 March Task to be completed 16 March 28 May Figure 1 PER technique
66 100 METHODS FOR TOTAL QUALITY MANAGEMENT 6 Continue until all the tasks have been taken into account. 7 Review the diagram and establish the critical path which requires the most amount of time to complete the project. See also Critical path analysis (Method 33). Benefits It helps to match delivery and order documentation to complete the schedule for a project. Example Figure 1 matches delivery and other documentation by PER process. Reference D.R. Anderson, D.l. Sweeney and T.A. Williams (1994) An Introduction to Management Sciences. New York: West.
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PREFACE An essential part of the de
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THE ROLE OF TQM METHODS Total quali
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LIST OF METHODS (BY CATEGORY) Manag
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DATA COLLECTION, ANALYSIS AND DISPL
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Plant Department ';:i r =i -< l>
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REFERENCES Akao, Y. (1991) Hoshin K
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INDEX acceptable quality level (AQL
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100-Metodos-de-Qualidade-Total

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