100-Metodos-de-Qualidade-Total

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CONTENTS Preface vi Understanding Total Quality Management 1 The Role of TQM Methods 8 List of Methods (by Category) 10 Purpose of Methods (Alphabetical List) 13 Management Methods 20 Analytical Methods 79 Idea Generation 123 Data Collection, Analysis and Display 154 References 234 Index 236
PREFACE An essential part of the development of a total quality management (TOM) process should be the education and training of everyone in the organization. The main objective should be to provide information on the principles and philosophy of TOM and training in the methods to help the organiztion implement total quality management in a systematic way. One of the main purposes of this book is to help all employees to understand the proper use of the total quality management methods required for the achievement of their organization's quality goals. It will also provide the educators and practitioners in this area with a comprehensive set of TOM methods. Total quality management encompasses certain basic principles. To implement and practise these principles, it is necessary to understand the working of various methods of total quality management. These methods are classified in this book within four categories: Management methods: for example, Deming wheel (Method 10). Analytical methods: for example, failure mode and effect analysis (Method 37). Tdea generation: for example, brainstorming (Method 51). Data collection, analysis and display: for example, tally charts (Method 96), histograms (Method 78) and pie chart (Method 88) , respectively. A list of methods, by category, is given on p. 10; an alphabetical list of all methods (with a brief description of their purpose or use) is given on p. 13. Within each category, each TOM method is explained simply under the following headings: • purpose • when to use • how to use • benefits • example When put into practice, appropriate quality methods can rapidly give rise to quality improvement. Choosing the right methods for the development of a TOM process is one of the vital roles of management and the degree of success obtained will depend upon managerial skill. The total quality management process is complex and the use of some of these methods requires careful consideration and clear understanding.
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REFERENCES Akao, Y. (1991) Hoshin K
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INDEX acceptable quality level (AQL
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