100-Metodos-de-Qualidade-Total

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ANALYTICAL METHODS 103 Method 41 Paired comparisons Purpose To help a group to quantify the preferences of its members. When to use At the end of a brainstorming session, when trying to reduce a list to manageable size. How to use Each option is compared head to head with every other option. In each instance, each member of the group is asked to vote for one or other of the options. The number of votes for each option is then totalled and the option with the most votes is chosen. The steps to do this are simple: 1 Set up a grid as shown in Table 1 below. The number of possible comparisons depends upon the number of options. 2 Each member has one and only one vote in each comparison. 3 Everyone must vote in each comparison, however unappealing. Benefits Paired comparisons force a group to reach a single conclusion. Sometimes, as a result, the group is dissatisfied with the conclusion and votes again. Table 1 Paired comparisons of desirable school features Options Av.B Av.C Av.D Av.E Bv.C Bv.D Bv.E Cv.D Cv.E Dv.E Totals A 5 7 8 5 25 B 3 6 5 7 21 C 2 4 5 12 D 0 3 4 5 12 E 3 3 3 10
104 100 METHODS FOR TOTAL QUALITY MANAGEMENT Example A group of eight sixth-form pupils have brainstormed a list of characteristics desirable in a school. These are: A Understanding the relevance of lessons B Respect for teachers C Good facilities D Fair rules E Extra-curricular activities The results of paired comparisons are given in Table 1. The most important feature, from the pupils' viewpoint, is understanding the relevance of lessons. Reference P. Spenley (1992) World Class Performance through Total Quality. London: Chapman and Hall.
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100 METHODS FOR TOTAL QUALITY MANAG
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PREFACE An essential part of the de
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THE ROLE OF TQM METHODS Total quali
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LIST OF METHODS (BY CATEGORY) Manag
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MANAGEMENT METHODS Method 1 Accepta
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DATA COLLECTION, ANALYSIS AND DISPL
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REFERENCES Akao, Y. (1991) Hoshin K
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INDEX acceptable quality level (AQL
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100-Metodos-de-Qualidade-Total

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