100-Metodos-de-Qualidade-Total

MANAGEMENT METHODS
41
Method 11 Departmental purpose
analysis (DPA)
Purpose
To review the internal customer-supplier relationship.
When to use
When you want to understand the nature and cost of quality In the
department, i.e. to improve interdepartmental quality.
How to use
Ask pertinent questions about the department such as:
1 What is the role of the department?
2 Does my boss agree?
3 Why is this department doing this activity?
4 Is it being done the way the 'customer' department would want it?
5 What impact does the activity have on the prime objective of satisfying
the requirements of the external customer?
Benefits
By establishing the above information, both within departments and across
departmental barriers, DPA helps managers address improvements in
interdepartmental quality for the benefit of the organization.
Examples
Examples of key tasks and activities involved in DPA are as follows:
Key tasks
• coordinate total quality
• manage company quality system
• implement vendor assessment system
• maintain customer returns system
• maintain scrap reporting system
• maintain finished product audit system
• maintain quarantine store