100-Metodos-de-Qualidade-Total

88 100 METHODS FOR TOTAL QUALITY MANAGEMENT
For each internal customer, write down on the spoke what you believe
that their requirements are. When this is complete, visit each customer in
turn and agree or alter the requirements. Then agree how the requirement
will be measured and how feedback of performance will be given.
Benefits
Domainal mapping gives a pictorial representation that allows you to think
through internal relationships and the requirements and measures that go
with them.
Example
Figure 1 shows a domainal map drawn by a quality manager establishing
his links with other departments in the organization. The Quality Department
identifies its requirements, i.e. goods inspection, routine service and
no backlog etc. , from the Production Department. The requirements will
be measured and feedback of performance will be given in order to fulfil
the needs of internal customers.