100-Metodos-de-Qualidade-Total

222 100 METHODS FOR TOTAL QUALITY MANAGEMENT
3 Test the chart using someone who has not been involved in the design.
Get him or her to use the chart without assistance. If necessary, modify
the chart.
4 Design a master tally chart. If more than one person is to be involved in
data collection, you will need to bring together all the data collected.
The way to do this is to use a master chart.
S Collect the data.
Benefits
By establishing the facts about the value of failures, a team can plan to
identify the causes of failure and look for ways of removing them. Actions
are taken on the basis of evidence, not feeling.
Tally charts are an excellent way of involving people in all areas in
quality improvement. They provide a simple method of data collection that
can be easily understood and applied in office and work areas. Often, there
are simple ways to draw tally charts without asking people to record the
results. Marbles or golf balls can be used to record events very simply.
Example
The tally chart shown in Figure 1 represents the results of an analysis of
calls to a company's computer help desk. The data were used to assist in
the design of induction training.