100-Metodos-de-Qualidade-Total

ANALYTICAL METHODS 87
Method 35
Domainal mapping
Purpose
To assist in the identification of internal customers and their needs.
When to use
Either during the diagnostic phase of a total quality process when
conducting internal interviews or as part of a departmental purpose
analysis when reviewing the internal customer-supplier relationship.
How to use
Begin the process by drawing a circle and placing yourself or your
department in the centre of the circle. Spokes are drawn out from the
centre representing different internal customers and a circle is drawn at the
end of each spoke. The names of the internal customers are written in each
circle.
Quality plans one month
before first production
Inspection of goods, routine
service, no backlog etc.
Figure 1
Domainal mapping