100-Metodos-de-Qualidade-Total

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IDEA GENERATION 149 Method 65 Rich pictures Purpose To allow a group to capture all ideas developed, without judgement or analysis, in a pictorial form that allows the strength of the ideas to be recorded. When to use When a group is examining a problem, a rich picture can be developed to show what areas the group has considered so that all thoughts about the problem are taken into account. How to use A rich picture develops a line of thought as it occurs without reaching conclusions. Benefits During teamwork, the strength of an idea, or the way that it is expressed, often tempts the group into coming to conclusions too early in the process. Rich pictures capture those ideas and allow the team to move on. The pictures form a more evocative record of the groupwork and make it far easier to remember the discussion than is the case with written records. Example In Figure 1, a team has been examining quality of service issues in a hotel chain. The picture shows the data as they were collected without analysis or judgement. Following the team meeting, the ideas where taken off the rich picture and turned into a plan of action.
CD Q. CD Q Fo..II.'n"J c1oJ-Jn r-l J > -,---- o o .. tTl o o m -t I o o CJ) "'T1 o :::0 -t o r p C r Z G) m m Z -t Figure 1 Rich pictures generated during group work on hotel service issues
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100 METHODS FOR TOTAL QUALITY MANAG
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© Gopal K. Kanji and Mike Asher 19
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PREFACE An essential part of the de
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2 100 METHODS FOR TOTAL QUALITY MAN
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THE ROLE OF TQM METHODS Total quali
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LIST OF METHODS (BY CATEGORY) Manag
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12 100 METHODS FOR TOTAL QUALITY MA
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MANAGEMENT METHODS Method 1 Accepta
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co 0 CD Q. CD Figure 1 Type of
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Page 161 and 162: DATA COLLECTION, ANALYSIS AND DISPL
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Plant Department ';:i r =i -< l>
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REFERENCES Akao, Y. (1991) Hoshin K
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INDEX acceptable quality level (AQL
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100-Metodos-de-Qualidade-Total

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