100-Metodos-de-Qualidade-Total

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IDEA GENERATION 129 Method 54 Buzz groups Purpose A way of getting the immediate reaction of a group to a new idea or problem. When to use Buzz groups are used to generate energy when a group is stagnating. They are very useful for changing the focus from previous work and bringing everyone back into the discussion. How to use Buzz groups work best for small numbers of people. A maximum size of four is suggested. Ask the group members to form several small groups and ask them a simple question or allocate a simple task. The question could be 'What do you want to do now?', 'Where shall we eat tonight?' or 'How shall we recognize successful project teams?' The task could be 'allocate the workshop into teams of two for the next session'. They are asked to report back on their discussions. Benefits The benefit comes in changing tack and generating lively discussion. Buzz groups are very noisy and bring people back into the workshop. They can also be useful if, as workshop leader, you need to refocus the direction of the workshop. Example A company implementing the TOM process used the buzz groups technique at the beginning of each training session to record current problems and get people in the right frame of mind for the training to come. Reference T. Bourner, V. Martin and P. Race (1993) Workshops thai Work. New York: McGraw-HilI.
130 100 METHODS FOR TOTAL QUALITY MANAGEMENT Method 55 Idea writing Purpose To bring all participants into groupwork. When to use Idea writing is used to generate energy when a group is stagnating. It is useful for changing the focus from previous work and bringing everyone back into the discussion. How to use Idea writing is a very simple process involving five steps: 1 Break the workshop participants into subgroups of about four or five people and give everyone an idea writing sheet. IDEA WRITING SHEET Name ............................................... My question or statement First response Response of other participants Figure 1 Typical idea writing sheet
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100 METHODS FOR TOTAL QUALITY MANAG
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PREFACE An essential part of the de
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THE ROLE OF TQM METHODS Total quali
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LIST OF METHODS (BY CATEGORY) Manag
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MANAGEMENT METHODS Method 1 Accepta
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REFERENCES Akao, Y. (1991) Hoshin K
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INDEX acceptable quality level (AQL
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100-Metodos-de-Qualidade-Total

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