100-Metodos-de-Qualidade-Total

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MANAGEMENT METHODS 67 Method 25 Quality circles Purpose A special type of small group activity which forms a vehicle for the development of individuals. When to use Quality circles are especially useful in the later stages of a total quality process when individuals in their own work areas begin to tackle their own problems. They lead to self-regulation in work groups. How to use Quality circles are small groups of between three and 12 people who do the same or similar work, voluntarily meeting together regularly for about an hour per week in paid time. Usually under the leadership of their own supervisor or manager, they are trained to identify, analyse and solve some of the problems in their own work, wherever possible implementing the solutions themselves. Circle leaders and members should be trained in the following techniques: • brainstorming • tally charts • concentration diagrams • Pareto analysis • histograms • cause and effect analysis • control charts Quality circles are very different from action teams and task forces, which are initiated by management to solve a specific problem and are disbanded when that problem has been solved. Quality circles are formed and trained; they then identify their own problems. When those problems have been solved, the circle remains in place and identifies further problems to solve. Benefits Quality circles give str , ucture and focus to improvement and allow it to occur in a planned way, whereas simply asking for suggestions could generate too many problems with no means to handle them.
68 100 METHODS FOR TOTAL QUALITY MANAGEMENT There are dangers in using quality circles too early in the process: they may be seen as another management fad or as managers seeking to abrogate responsibility. Example A company in the Potteries set up quality circles to allow all employees to contribute their own ideas to the benefit of the whole company. In the first year more than 25 circle presentations were made and successfully implemented. Reference David Hutchins (1985) Quality Circles Handbook. London: Pitman.
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PREFACE An essential part of the de
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THE ROLE OF TQM METHODS Total quali
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LIST OF METHODS (BY CATEGORY) Manag
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REFERENCES Akao, Y. (1991) Hoshin K
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INDEX acceptable quality level (AQL
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100-Metodos-de-Qualidade-Total

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